Customer Experience Specialist

Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Adult Foster Care (AFC) Community, utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. We are seeking driven, motivated candidates that are excited to join a fast-paced team.

Before applying for this role, please read the following information about this opportunity found below.

Position Overview :

We are seeking a motivated and detail-oriented Customer Experience Specialist with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot). Knowledge of MassHealth programs is a significant plus. High-end hospitality industry experience is also a plus. Bilingual required.

Key Responsibilities :

• Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
• Assist with scheduling appointments and managing clients’ inquiries efficiently.
• Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
• Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
• Create and maintain documentation and reports using Microsoft Excel and Word.
• Ensure compliance with healthcare regulations and best practices in customer interactions.
• Proactively identify opportunities to improve processes and enhance customer satisfaction.
• Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.

Qualifications :

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