Key Account Manager

POSITION SUMMARY: 

The Key Account Manager role entails arranging and coordinating logistics regarding sales and sale forecasting, receipt of client purchase orders, product production and delivery. The Key Account Manager role will also be responsible for the proper maintenance of inventory levels, and technical troubleshooting. They will serve as a liaison between the customer, and various other departments in the plant facility, while maintaining the best interests of the company and ensuring the customer’s expectations are being met. 

ESSENTIAL JOB FUNCTIONS: 

• Validate and confirm receipt of Purchase Orders, by product, price and quantity
• Work with clients to troubleshoot and resolve any product concerns
• Collect and verify that orders are correctly captured by product, price, and quantity according to the committed date
• Coordinate with the production planning team of each plant, ensuring the timely production of the requirements committed to each client
• Follow up on the production plan of each plant, by viewing the production level reports, in order to detect any delays and inform the client to avoid a shortage.
• Coordinate with logistics the timely loading of the product with the corresponding documentation according to the requirement of the client and customs.
• Preparation and monitoring of the sales plan per week and informing customers order statuses
• Inventory management with necessary updates through the use of the SAP system, seeking the proper rotation, inventory levels and avoiding obsolete goods
• Ensure all designs are current and valid in coordination with the design team, in addition to monitoring the development of new products and ensuring registration in SAP
• Attention and monitoring of claims for quality issues, channeling them to the corresponding areas
• Monitoring of the return of dunnage material, pushing with clients the return and coordination in a timely manner
• Analyze and Update Sales Forecasts monthly
• Lead weekly customer meetings