What are the responsibilities and job description for the Operations Supervisor position at Envent Corporation?
SUMMARY
The Operations Supervisor manages and assists the Operations Manager with staffing the operations area of the current assigned division. He or she is responsible for all aspects of business unit operations; customer service, new accounts, account servicing, and problem solving. The Operations Supervisor works with the Operations Manager to ensure the assigned division is in compliance with all operational regulations and guidelines. He or she is responsible for maintaining exceptional customer service standards and other duties as assigned. At times when operational/technical support is limited the Operations Supervisor will be required to support with operations in the field.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Essential duties may vary according to region, division, area, and/or assignment. Other duties may be assigned.
1. Manage, coach, and develop crew members by communicating performance expectations and providing on-going feedback.
2. Assist staff in resolving issues associated with daily operations as needed.
3. Assist in all hands meetings, JSS SCAN procedures, and all safety communications.
4. Assign daily work direction to assigned personnel.
5. Ensure that all company policies and procedures are communicated, understood and adhered to.
6. Develop strong customer relationships.
7. Maintain regulatory requirement knowledge impacting both Envent and Envent’s customer.
8. Ability to recommend appropriate equipment and services.
9. Attend all safety meetings.
10. Provide meaningful information on Envent’s competitors.
11. Interface with sales representatives or engineers and administration.
12. Submit SCANs and yard audits per assigned Yearly Goals.
13. Perform required am/pm jobsite safety audits.
14. Perform incident accident investigations.
15. Report all accidents and incidents immediately to management.
16. The Operations Supervisor must understand and effectively manage operational and project goals.
17. Able to execute a project from start to finish, communicate to the Operations Manager any changes or issues impacting the project, address or report all personnel issues and ensure all equipment is running properly and maintained at a job site. This included verifying that all equipment leaving for his/her jobs has been tested and operating per design.
18. The Operations Supervisor must be responsive at all times to the customer. This requires answering the telephone in off hours, weekends and holidays.
19. Able to recommend corrective action and provide feedback to management on situations that may impact the company.
20. Ensure that operations personnel performs the work properly, get the customer’s good and negative feedback upon completion and share this information with his group.
21. Supervisory to Technician responsibilities: The Operations Supervisor will be responsible for daily employee time clock approvals, Job Time Ticket review/approval, disciplining/terminating and training technicians at all levels that report to him/her.
QUALIFICATIONS
To perform this job successfully, an Associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable Associates with disabilities to perform the essential functions.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
1. Must have the ability and willingness to work in a fast-paced, collaborative working environment.
2. Must be able to work a flexible schedule that meets the needs of a 24/7 operation.
3. Able to work outdoors in varying weather conditions and walking/traveling to multiple locations throughout the day.
4. Able to work across business units and navigate organizational structures to achieve consistent and full compliance with federal, state and local EHS regulations and internal policies to ensure compliance and programs/metrics to drive continuous EHS performance improvement.
5. Ability to interact professionally and competently with widely variable internal customers and regulatory agency personnel.
6. Must work with a sense of urgency and have excellent follow-up skills.
7. Demonstrated effective people coaching, training and influencing skills.
8. Analytical, general management, people, and computer skills.
9. Excellent language and communication skills.
10. Must be proficient in the care and use of all site-specific, facility and customer required Personal Protection Equipment (PPE). The candidate must be able to pass all site-specific facility, company and industry tests.
11. Effective negotiating and listening skills.
12. Ability to be persistent, patient, creative, and flexible.
13. Ability to maintain a high energy level.
14. Ability and willingness to learn.
15. Ability to adapt to changing priorities.
16. Ability to assemble information from a variety of sources.
17. Possess self motivation, be responsible and assertive, solve problems, work and achieve agreed upon assigned tasks with little or no supervision and a high degree of common sense.
18. The Operations Supervisor position will require travel and being away overnight up to 20% to 50% percent of the time. You will be required to travel by vehicle or airline to meet and work with customers.
EDUCATION and/or EXPERIENCE
- 4 year business, science or engineering degree. Industry experience will be considered in lieu of formal education.
- This position requires the ability to understand basic math skills, supervise direct reports, read and interpret technical documents and or procedures, contractual language, safety procedures and requirements.
CERTIFICATES, LICENSES, REGISTRATIONS
The Operations Supervisor must have a current valid driver license from state of residency and valid proof of insurance. The candidate must be insurable by the Envent Corporation insurance provider. The candidate must have a valid TWIC card, RSO or comparable refinery area training card. The candidate must be able to pass the company’s employee physical and comply with the company’s drug testing policy.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Associates with disabilities to perform the essential functions.
This job will require a mixture of office work and fieldwork. While performing the duties of this job, the Associate is regularly required to stand and walk in an office setting and/or on a field site and communicate on a telephone while meeting with others. The Associate frequently is required to sit at a desk, use fingers to operate a computer keyboard, reach for papers or books with hands and arms, climb a ladder or balance on a roof, and stoop, kneel, crouch, or crawl to operate or view equipment. The Associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable Associates with disabilities to perform the essential functions. The noise level in the work environment is moderate but can be loud when working in the field.
Work environment is a combination of office and field. While performing the duties of this job, the Associate may work in outside weather conditions and is regularly exposed to fumes or airborne particles and toxic or caustic chemicals common to an active site – appropriate PPE is provided and
required. He or she will be in industrial plants which will expose him/her to potentially hazardous situations.
Physical demands of this position are sitting, walking, climbing, stooping and bending. You may on occasion lift and or move up to fifty pounds (50lbs.). You must be physically fit and pass the company physical in order to be qualified to work in this position.
