What are the responsibilities and job description for the Account Customer Service Representative position at Envera Systems?
Job Description
Job Description
Position Summary :
Envera Systems is a rapidly growing Florida-based electronic security company with strong financial backing, advanced proprietary technology and unique solutions, specializing in live monitored, access control and active video monitoring.
This is a remote opportunity which includes processing phone and email transactions.
Job Responsibilities : To perform this job successfully, the Account Representative may be expected to perform some or all of the duties listed, and other duties as assigned :
Process phone and email transactions, mainly for key account contacts (board members and property managers)
Maintain all verification standards.
Maintain and assist in updating account records across multiple databases
Understand and be able to explain all services included for customer accounts.
Work closely with and support Account Managers with account specific research and concerns.
Client education and training to clients on all available tools / software for video and access control.
Direct and / or escalate incoming messages to the appropriate department for resolution.
Run reports for internal and external usage.
The Account Representative will work under close supervision during the first 90 days.
Must adhere to both company and departmental policies.
Skills :
Self-motivated and have a professional attitude.
Excellent communication and listening skills.
Excellent teambuilding, customer service, and interpersonal skills.
Good decision making skills, be very organized and detail oriented.
Proficient with computer, keyboard, and telephone.
Ability to meet minimum quality, professionalism, and verification standards.
Abilities :
Ability to work overtime as requested by management.
Ability to work effectively with others.
Ability to work as part of a fast paced team and be flexible.
Ability to interpret a variety of instructions provided in written, oral, or electronic form.
Ability to maintain one's composure in stressful situations without becoming defensive.
Minimum Qualifications :
High School Diploma or General Education Degree (GED).
Must be 18 years of age or older.
Minimum 2 years of applicable experience
Previous call center or alarm experiences are a plus.
Must have an acceptable quiet work area at home.
Must have reliable internet connection, including Ethernet cable. Wireless access is not acceptable (Minimum of 20 Mbps download speed)
Bi-lingual a plus.
Physical Demands :
While performing the duties of this job, the employee is required to sit for long periods of time and operate a computer and headset.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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