What are the responsibilities and job description for the Field Service Technician (Dallas) - Low Voltage Security position at Envera Systems?
Description :
The Service Technician role is to repair physical security systems, Internet / Network Connectivity related to those systems, diagnose and repair onsite hardware and software involving Access Control Systems, Video Systems (analog and IP), Security Alarm Systems and other low voltage electronics. We are looking for an individual with a strong background in physical security systems, relays, low voltage, networking, and information technology. The right candidate must possess excellent customer relationship skills and be a great team player.
Responsibilities & Expectations
Diagnose and repair physical security systems at the customer location in an efficient and timely manner with the objective of restoring systems to full functionality
Perform preventative maintenance as required by service and maintenance contract
Trouble-shoot issues remotely utilizing provided software and an internet connection
Travel to customer locations throughout Florida territory on an continuous day to day basis
Available to be on-call for emergency service rotation at least 2 weeks a month
Work independently to research and resolve issues with equipment
Perform special projects and other duties as assigned and assist with other technical support issues, as needed
Handles other matters and duties necessitated by operations in his / her area and / or assigned by Service Coordinator or Manager
Must be able to work independently, as well as within a team. Strong organizational and time management skills with an ability to establish priorities and proceed with objectives with little supervision
Job Skills :
Electrical background and knowledge of electrical materials
Low voltage background to include relays, loops, and inputs / outputs
Successful experience with complex electronic security system installations
Diagnose and repair systems at the customer location in an efficient and timely manner
2-3 years of computer networking and access control experience a plus
Experience configuring IP based products (IP Address, DNS, VPN)
Knowledge of cabling including : Fiber Optic & Cat5e
PC skills including knowledge of Microsoft Office, Command Prompt and the capability to learn manufacturer specific software
Gate service experience a plus, but not required
Ability to read schematics and possess an understanding of relay logic
Ability to travel to project locations throughout Florida on a day to day basis
Must be able to work outside in harsh environments and climb ladders, etc.
Must be able to lift 75 lbs
Systems Related Knowledge :
eMerge, Sonicwall, iBoot, Avigilon, Digital Watchdog, Speco, or other card access and IP video based system experience
Must have video security systems and camera installation experience
Familiarity with NVRs and analytics
Relay logic and troubleshooting of systems cable and devices
Familiar with electric lock hardware installation
Strong Microsoft Windows skills
Understand and interact with LAN systems as a part of an overall security installation
Understand low voltage systems installation and servicing
Education / Experience :
High School Diploma or equivalent required
Associates Degree in computer networking, or similar, is preferred
Minimum 3 years' experience in a related position / field
Knowledge, skills, or experience in CCTV, Access Control and Security Systems
Knowledge, skills, or experience in Networking & Programming a plus
Must have valid driver's license
Must be able to travel
Must be able to work nights and weekends, if required.
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