What are the responsibilities and job description for the L1 IT Systems Specialist position at Envera Systems?
Envera Systems is a rapidly growing, software-enabled security company. We are seeking a dependable and proactive Level 1 IT Systems Specialist to support our Dunedin office with day-to-day IT needs. This role assists with incident management, hardware provisioning, inventory, and deployments, working closely with the IT team.
Must be able to work on-site at the Dunedin office, have reliable transportation, and lift up to 50 lbs.
Key Responsibilities:
- Act as the first point of contact for IT issues, providing excellent service to local and remote users.
- Manage helpdesk tickets, ensuring timely updates and resolutions.
- Troubleshoot network, hardware, and application issues for Mac and PC, and maintain office IT infrastructure (e.g., printers, AV equipment).
- Provision and deploy hardware (laptops, desktops, phones, peripherals) for new hires.
- Support onboarding/offboarding tasks, including account setup and device configuration.
- Maintain an organized hardware and supply inventory.
- Escalate complex issues to senior team members and follow through on resolutions.
- Document processes and contribute to IT knowledge sharing.
Required Skills:
- Solution-Driven Mindset: Focus on finding solutions to issues and performing root cause analysis.
- Strong customer service focus with excellent interpersonal and communication skills.
- Experience troubleshooting Mac/PC hardware and software.
- Familiarity with IT systems like Google Workspace or Office 365, and ticketing tools.
- Basic knowledge of network troubleshooting (e.g., Wi-Fi, TCP/IP, DNS).
- Skills in device imaging, deployment, and office IT equipment maintenance.
- Proactive, organized, adaptable, and dependable team player.
- Reliable: Take ownership of tasks, follow through on commitments, and keep a calm head under pressure.
Preferred Skills:
- Familiarity with ticketing systems, incident management, and IT procedures.
- Experience administering IT systems like Google Workspace or Office 365.
- Exposure to cloud platforms (Azure, AWS, or Google Cloud) and endpoint security.
- Hands-on experience with printers, copiers, and shared office devices.
- Eager to Learn: While technical expertise is a bonus, you are willing to learn new tools and systems.
