What are the responsibilities and job description for the Service Coordinator position at Envera Systems?
Envera Systems is a rapidly growing Florida-based software-enabled security company with strong financial backing, advanced proprietary technology and unique solutions, specializing in live monitored, access control and active video monitoring. Envera is dedicated to creating a supportive entrepreneurial work environment for its talented, hard-working, team-oriented employees. Ideal candidates will be highly motivated, with a positive attitude, passion for winning and commitment to excellence.
Description:
The Service Coordinator's role is to manage the daily workload of work orders through planning and coordination of labor, parts and material, tools and equipment. We are looking for a talented and hardworking individual to become a key member of a cross functional team whose primary responsibility is to foster positive experiences for our existing customer base via prompt, efficient and courteous handling of all service calls and repair requests.
Administration:
- Ensure timely and efficient scheduling of technician routes
- Create Work Orders for technicians based on phone calls from clients, internal and external emails and Salesforce Cases.
- Review and close Work Orders in accordance with internal expectations and guidelines.
- Field phone calls and emails in an efficient, professional and courteous manner; adhering to internal Operational Level Agreements
- Reconcile monthly inventory
- Review invoices for proper cost and labor allocations
- Order, fulfill and ship security credentials
- Develop, track and report departmental metrics
- Prepare quotes/proposals for major repair projects as appropriate
- Process/approve invoices from sub-contractors
- Serve on cross-departmental teams and committees as assigned
- Perform special projects and other duties as assigned Coordination:
- Plan and schedule preventative maintenance and RMA (Return Merchandise Authorization) work based on volume and available resources
- Ensure technician End-of-Call reports are completed and submitted promptly. Provide follow-up with technicians as needed
- Coordinate equipment needs with the Warehouse Manager based on technician truck inventory
Skills & Specifications:
- Route Planning experience in a service technician environment
- Excellent communication skills (both oral and written)
- Advanced Microsoft Office Suite and other Web-Based Programs
- Detail oriented
- Ability to work independently
- Well-honed skills in organization, prioritization and time management
- Work in fast-paced environment with changing priorities
- Work efficiently to meet project deadlines while maintaining a high attention to detail
Education, Experience & Knowledge:
- Route Planning experience in a service technician environment
- High School diploma - Associates degree a plus
- Minimum 3 years' experience in a related position/field
- Knowledge, skills, or experience in CCTV, Access Control and Intrusion Systems a plus
- Knowledge of service management/tracking software a plus
