What are the responsibilities and job description for the Senior Technical Account Manager position at Envestnet?
Envestnet Financial Technologies, Inc. seeks Senior Technical Account Manager in Berwyn, PA.
Duties: Managing the wealth management sector and driving high customer satisfaction. Lead implementation of Envestnet technology products with clients, supporting the implementation of the Software Product. Conduct training with customers to provide training on Envestnet tools and best practices on troubleshooting issues with Envestnet product. Reviewing success criteria for clients and driving innovations and process changes that enable our client services team to maintain/exceed satisfaction levels. Conducting account review meetings with clients and client services. Proactively tracking key performance indicators (KPIS) for clients and engaging with stakeholders to maintain/exceed expected ranges. Responsible for continuous service delivery, SLA and release management. Overseeing case management for clients and engaging various internal teams (client services, sustaining engineering, operations) to drive high impact/severity cases to resolution. Provide feedback to the business on client needs in order to drive product road map. Serving as escalation point for critical client escalations.
Requires a Bachelor's degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering, or a related field (or foreign equivalent) plus 7 years of experience in related occupations. In the alternative, employer will accept a Master's degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering, or a related field (or foreign equivalent) plus 5 years of experience in related occupations. Position requires 5 years of experience in the following: (1) Web technology standards: RESTful Services, JavaScript; (2) SQL concepts and networking concepts; (3) Strong analytical and problem-solving skills; (4) Debugging and testing applications; (5) Various Customer Relationship Management applications. Telecommuting Permitted.
40 hours/week. Must also have authority to work permanently in the U.S. Applicants who are interested in this position may apply https://www.jobpostingtoday.com/ Job ID# 95499.
Employee Referral Bonus Eligible:
Envestnet recognizes that employee referrals of colleagues and friends often result in high-quality candidates and employees.
Envestnet offers a $1,000 bonus to employees for referring applicants for positions who are subsequently hired and complete the 90-day new hire introductory Employment period. Both the referring employee and the referred employee must be active Envestnet employees in the pay period of bonus payment to be eligible.
The referral must be noted in a cover letter when the applicant completes the employment application.
Current employees may refer to Page 12 of the Envestnet Employee Handbook – US Employee Addendum for further information.
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