Reservationist/Dispatcher

Job description

Serving the Colorado Springs community for nearly 50 years, Envida provides homecare and transportation, and we support independent living with dignity. Come work for an agency that truly cares for its employees and clients!

• We provide a foundation for independence with honor and respect.
• We creatively solve problems and embrace opportunities.
• We are there. Reliable support you can trust.

Google us!

Website: https://envidacares.org

JOB SUMMARY:

Reservationists' is responsibility to handle incoming calls from customers who wish to make reservations for transportation. providing up-to-date personal information to Access-a-Ride staff, and ensuring all operators and staff are trained extensively for sensitivity awareness, vehicle operations and passenger assistance. Applicants need not list any college majors or other formal education on their resumes to be considered for a position as a Reservationist. Support clients, drivers, office staff and management to deliver transit services to the community of disabled, elderly, and low-income people primarily through new client registration, phone and electronic ride requests, and scheduling. Track and pull reports on calls, rides, etc.

QUALIFICATIONS and RESPONSIBILITIES:

• Complete an accurate intake and registration into Routematch (RM), AAA and NEMT for all clients requesting services via telephone or electronic request form within 24 hours of request.
• Assess clients for program and funding eligibility, geographic eligibility (non-duplicative MMT service) and enroll new clients in database.
• Perform weekly verification and mapping of ride eligibility.
• Act as primary reservationist for all ride requests, and primary contact for information and referral about specialized transportation in the area.
• Schedule all demand response rides to a vehicle and confirm trip is scheduled with riders. Confirm all riders and trips are eligible and inform riders when rides are available or unavailable.
• Schedule to a bus with client on phone to confirm or deny at time of request and avoid repetitive call backs, missed calls, and other inefficiencies. Correct origin and destination, funding source, mobility type, and other pertinent information entered on a consistent basis. Scheduled to correct vehicle.
• Optimize all trips to fleet vehicles verifying each vehicle’s availability by day and up to 30 days in the future.
• Prepare all materials daily for next day operations to include print driver short sheet and distribute in driver boxes and email drivers start times for next day.
• Actively manage moving ride requests into scheduled status, ensure riders are picked up after or at 7am and not earlier), and no rider is on a vehicle longer than 90 minutes. Buses are to be marked unavailable when not in service.
• Verify and reconcile tickets, forms, fares, and donations from drivers. Enter data into Routematch Verification module.
• Reconcile SCAA and NEMT forms and tracking spread sheet for billing daily.
• Monitor web and mobile app ride requests every 30 minutes and then either accept or deny request
• Monitor dispatch and ensure drivers are on-time. If dispatch module screen projects arrival or drop off is outside the 15-minute flex window, the rider is notified immediately.

WORKING CONDITIONS

General office setting, standing, sitting, computers, typing, and occasionally traveling by automobile.

For those interested in joining our awesome team, please apply directly to this ad.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Dispatching: 2 years (Preferred)
• Transportation management: 2 years (Preferred)
• scheduling: 2 years (Preferred)
• Transportation planning: 1 year (Preferred)
• Customer service: 2 years (Preferred)
• ECO Lane: 2 years (Preferred)

Work Location: In person

Salary : $18 - $22