What are the responsibilities and job description for the Customer Success Manager in Remediation position at Environix?
About Environix: We are Western Washington’s premier indoor environmental consulting and remediation firm. We’ve led the industry for over 20 years by providing honest, professional solutions to complex indoor environmental issues. We perform a wide variety of inspection, consulting, and remediation services for residential and commercial buildings. Our reputation in the industry is unparalleled, and we’ve achieved this by hiring highly competent employees and providing them with a fun, supportive and high-performance atmosphere.
Please take some time to learn more about us at www.environix.com and the services we provide.
Schedule: Monday – Friday, hours between 8am-5pm
Job Summary:
This unique role combines both account management and inbound sales where you will educate and support our customers as a key function of our business. You will have remediation or general construction knowledge and/or experience so you can identify the problem and articulately recommend complex solutions with finesse to our customers during a potentially high-stress time of need. Follow through scheduling with Inspectors, documentation and report-writing, communication with all parties through completion of service.
Primary Duties and Responsibilities:
- Respond to incoming inquiries over email and phone.
- Explain our services, associated costs and schedule the inspection. Most of our customers have never hired an indoor environmental company and therefore this position requires a strong ability to communicate complex concepts to new customers. Examples include relevant laws relating to lead and asbestos.
- Maintain customer database and project management software.
- Analyze customer acquisition data, identify necessary improvements.
- Identify and contact new referral sources.
- Process payments and AR.
- Assist with general admin/accounting duties.
Required Knowledge, Skills and Abilities:
- Strong technical orientation in remediation - ability to explain complicated services to prospective customers.
- Excellent computer skills with ability to navigate between systems (eg CRM, scheduling software.)
- Type 50 WPM with accuracy
- Excellent writing skills without spelling or grammatical errors.
Pay: $30.00 per hour, review at 90 days with potential increase up to $35.00 per hour.
Benefits: We offer medical, 401k, PTO, and paid holidays
Similar job titles: receptionist, scheduler, office manager, customer service rep, inside sales, dispatch, administrative assistant.
Job Type: Full-time
Pay: From $30.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $30 - $35