Technical Support Analyst

Job Summary

In this role, you will participate in the programming and configuration of an Enterprise Resource Planning (ERP) application that is integrated with business processes/data and IT infrastructure. You will assist with the development of workflow and data conversion, and with software integration and external interfaces. Your work will contribute to supporting business needs with technological solutions.

Major Responsibilities

• Involved in resolving day-to-day tickets/user issues for the smooth functioning of the business.
• Planning/maintaining to test the data information system and documentation.
• Strong experience in research, troubleshooting, benchmark testing, debugging, program design, coding, and documentation under general supervision.
• Develop efficient methods to reuse existing components.
• Applies thorough technical knowledge and understanding of business applications required to facilitate the development of supporting knowledge architecture and standards.
• Collaborate with cross-functional teams to determine business requirements.
• Possesses expertise in process and data modeling, architecture development, and IT planning methodologies, as well as extensive knowledge of enterprise business and decision-making processes.
• Strong team skills to gain credibility with business users, stakeholders, and must possess the ability to work with other IT team members to ensure solid cross-functional decisions are made by the team.
• Design, execute, assess, and troubleshoot software programs and applications.
• Provides support in configuration, coding, developing, and documenting software specifications throughout the project life cycle.
• Prepare Oracle Functional Testing documents and Unit test documents for the related areas.
• Performs other duties as assigned.
  
  

Education And Experience Requirements

• Bachelor's degree and 1-2 years of PL/SQL and Oracle knowledge, or instead of a degree, 5-6 years of relevant experience with PL/SQL and Oracle knowledge.
• Must be a US citizen.
  
  

Required Knowledge And Skills

• Minimum of 3 years Techno Functional experience in using Oracle eBusiness applications.
• Strong understanding of Oracle's ‘Procure to Pay’ process.
• Experience in supporting the following modules: Purchasing, Procurement, Sourcing, iSupplier, Inventory, and Order Management.
• Should have good working L1 Technical Support experience with CEMLI, and should have done a handful of Oracle EBS applications
• Perceived internally and externally as technically/techno functionally knowledgeable in the specific modules assigned.
• Demonstrates ability to teach others the techno and functional skills needed to achieve results at the optimum level of performance.
• Should have knowledge/experience in working with Oracle-on-Oracle Standard issues (SR).
• Should be able to handle Support issues independently with minimum supervision.
• Should have good knowledge/experience in researching/troubleshooting/debugging the issues in PL/SQL Packages.
• Experience in the following tools:
• SQL, PL/SQL, Performance Tuning, Oracle Workflow, AME, XML Publisher, and WebADI
• Should have good knowledge of Oracle Application Technical Architecture. Should have good experience in Testing Documentation.
  

Experience In The Following Areas Would Be a Plus

• It’s nice to have Integration knowledge with Oracle EBS using SOA
• It’s nice to have Oracle Apex, SOA Technical knowledge.
• It’s nice to have Data Lake knowledge
  
  

About Environmental And Safety Solutions, Inc.

Environmental and Safety Solutions Inc. (ESS Inc.) is a Cincinnati based certified MBE. Since 2002, ESS Inc. has been providing health and safety, engineering, environmental technical and management services to businesses throughout the United States. We work with businesses from Fortune 500 members to small businesses in the local community, providing world class occupational safety and health consultative services and environmental compliance assistance. Our customers value our personal attention to their needs and the accuracy and flexibility of our services to meet their unique needs. As President and Founder of ESS, Lonnie Grayson brings more than 25 years of professional environmental safety and health leadership to the company. He founded ESS Inc. in 2002 and has grown the firm into a nationally recognized industry leader. With a professional background as a mechanical engineer, Mr. Grayson knows the value of a safety and health program that focuses on the processes that drive the safety and health process in a company to achieve great results. We understand the need for partnership with our customers to fully understand their needs and the culture of each customer to meet and exceed their occupational safety, health and environmental compliance needs.