Helpdesk Support Specialist

ECT is seeking an IT Professional that has developed exceptional helpdesk/end user support skills and has complimentary skills as a system/network administrator. Candidate must reside in the Metro Detroit area .

The ideal candidate is a diverse, growth-oriented professional who will spend at least 75% of time as the primary point of contact for employee helpdesk requests. The remaining time will be spent on projects that utilize additional capabilities and expertise with network maintenance, automation through scripting or other tools, or other special projects. The long-term career path may evolve into either more general IT management responsibilities or into a specialist position based on business and team dynamics.

Duties & Responsibilities

This position and its responsibilities will be finalized based on the experience and capabilities of the final candidate. General responsibilities for potential support area include:

• Answer, evaluate, and prioritize incoming help desks requests such as password resets, permission settings, VPN troubleshooting and mobile device management.
• Oversee problem recognition, research, resolution and follow-up for user problems.
• Document creation to coincide with IT policies and procedures.
• Analyze and evaluate incident reports and make recommendations to reduce incident rates.
• Contact software and hardware vendors to request service regarding defective products.
• Provide phone, email and in-person support.
• Install computers, software, and peripheral equipment.
• Escalate complex incidents to appropriate internal teams.
• Onboarding/Offboarding of employees in coordination with HR
• Equipment ordering, setup, inventory management
  
  

Additional Responsibilities

• Monitor computer networks for security issues.
• Monitor and implement security patching.
• Report and respond to any security breaches or viruses.
• Low risk testing of network and security.
• Research security enhancements and make recommendations to management.
• Scripting to support automation projects.
• Create and maintain Sharepoint sites, web parts, pages, workflows, content types, metadata, and templates.
  
  

Education & Experience

• 3-5 years of relevant IT experience.
• Stay up to date on information technology trends and security standards.
• Basic knowledge of HTML, web technologies, and programming languages.
• Demonstrated experience supporting the following platforms is required:
• Microsoft 365, including Office, Exchange, Teams, SharePoint, etc.
• Active Directory / Azure AD
• Ticketing system and remote management experience
• Basic Networking (TCP/IP, DHCP, DNS, IPV4)
• Windows Desktop and Server
• Microsoft Hyper-V
• Additional experience with the following platforms desired:
• SonicWall and FortiGate hardware
• Veeam - Backup software
• Microsoft PowerApps and Azure
• Unifi Wireless
• Artificial Intelligence experience
• Jamf Mobile Data Management
  
  

Job Essentials

• Excellent verbal and written communication.
• Strong customer service orientation.
• Ability to work independently and collaboratively within teams.
• Detail-oriented with strong problem solving and analytical skills.
  
  

Environmental Consulting & Technology, Inc. (ECT) is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by federal, state or local laws. All employment decisions are based on qualifications, merit, business needs, and other lawful criteria. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.