Customer Engagement Marketing Associate

Environmental Marketing Services, LLC located in Seneca, SC provides national coverage for hazardous and non-hazardous waste disposal services to a variety of industries – including laboratories, schools and colleges, government agencies, industrial manufacturers, and many more. We operate in a highly-specialized government-regulated sector, so a thorough, on-the-job training process is provided.

We are seeking an on-site Customer Engagement Marketing Associate to assist the administrative staff in our president’s office in Seneca, SC. The ideal candidate is able to adapt and learn quickly, and can succeed independently or in a team setting. Additionally, this individual will have excellent communication skills, ability to multitask, a strong work ethic, and the willingness to learn and succeed. Attention to detail is essential to this position! ***Applicants should understand this position requires heavy phone activity with 75 outbound phone calls daily. ***

Objectives and Daily Responsibilities:

• Assist our customer service manager with day-to-day client management - including, but not limited to: calling/emailing existing customers, marketing our services to prospective customers, reviewing and responding to incoming emails, and setting up outgoing email blast campaigns.
• Keep records up to date in Salesforce (our CRM software), and our internal files with accuracy.
• Use pre-made forms and systems to complete internal documents and client documents including but not limited to: waste profiles, quotes, service agreements, job orders, information trackers, reports, etc.
• Follow up via phone and email on existing and upcoming customer services.
• Initiate outbound calls to potential customers and qualify leads, and to existing customers to determine their need for service.
• Document and track calls and interactions with potential customers.

Required Skills and Qualifications

• Minimum of 3-5 years relevant work experience.
• Ability to accurately type 50 words per minute (A typing test will be administered at your interview via typingtest.com).
• Strong communication skills via phone and email (daily client/vendor calls are a requirement for this position).
• Experience with Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Salesforce, or an alternate CRM program (Salesforce Administrator exposure is a plus).
• An aggressive self-starter with the ability to learn new applications quickly, and take on advanced rolls within the company.
• Ability to maintain discretion within the workplace, and adapt existing skills to fit within assigned tasks.
• Adaptability to changing business needs and priorities and ability to quickly come up to speed
• Strong organization skills.

Benefits and Perks

• Health, Vision, and Dental benefits available after 90 days of employment.
• 13 days PTO (10 vacation days & 3 personal days) after one year of employment.
• 18 days PTO (15 vacation days & 3 personal days) after five years of employment.
• Holiday Pay after 90 days of employment (New Years Eve, New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Black Friday, Christmas Eve, and Christmas Day.
• Rapid advancement and merit-based raises.
• Friendly work environment.
• No required work outside of our standard schedule (Monday - Friday 8:00 am - 5:00 pm).

Required Hours: Monday - Friday 8:00 am – 5:00 pm (lunch hour is 12:00 pm – 1:00 pm daily).
Starting Rate: $24.00 per hour.

EOE/OFCC

Job Type: Full-time

Pay: From $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Can you accurately type 50 GWPM? (a typing test will be administered prior to beginning the interview via typingtest.com)

Ability to Commute:

• Seneca, SC 29678 (Preferred)

Ability to Relocate:

• Seneca, SC 29678: Relocate before starting work (Preferred)

Work Location: In person

Salary : $24