Service Operations Branch Manager

Job Duties

• Operate under the company’s core values at all times

Humility – we let others speak about our good works. We do not brag.

Integrity – we do the right thing when nobody is looking.

Passion – we care about what we do and the customers we serve.

Performance – we operate at a high level as individuals and as a team.

• Greet techs at the warehouse each morning and ensure they have what they need.
• Manage pest and wildlife removal technicians at your branch - prospecting, interviews, hiring & firing, initial training, day to day operations, and ongoing training/support.
• Ensure warehouse is properly staffed at all times so that the scheduled work is always able to be completed. Always be prepared with new hires by following up on applications.
• Run regular meetings to ensure pest and wildlife techs are prepared for the day.
• Using warehouse training manual, incorporate training on current pest/rodent issues into morning meetings based on seasonality.
• Manage inventory – ensure techs are loading appropriate amounts, train techs on proper usage of chemicals, and take month end inventory.
• Manage vehicles – ensure vehicles are in good working order at all times. Submit for vehicle repairs when needed, make sure tire pressures and fluids are good in-between routine maintenance, and coordinate with mobile mechanic to service entire fleet for routine maintenance
• Manage equipment – ensure equipment is in good working order at all times. Submit for equipment repairs when needed. Coordinate with mobile mechanic for repairs as needed.
• Perform manager visits in your territory to ensure high customer satisfaction. Sell additional services that will benefit customers.
• Sell leads provided due to overflow or backup to outside sales team.
• Upsell current customers when possible

Benefits

• Health & Dental Insurance –There is a 60-day waiting period.
• Paid Time Off (PTO) 10 days per year. Paid time off is based on calendar year and is a lose it or lose it plan where no hours roll over to the next year. This encourages employees to take time off for a good work/life balance.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Frederick, MD 21705 (Required)

Work Location: In person

Salary : $80,000 - $100,000