Customer Service Representative - Sales Department

Qualifications and Skills

• Hubspot experience preferred.
• Sage experience preferred.
• High School Diploma Required
• 1-2 years related work experience is preferred.
• Must have the ability to demonstrate proper phone etiquette.
• Professional administrative writing skills are required.
• Basic knowledge of mathematics.
• Financial Software knowledge such as PayPal and Sage are required.
• Must demonstrate a willingness to respond to customer inquiries in a prompt and professional manner.
• Must be a self-starter and demonstrate initiative.
• Demonstrate attention to detail, time management skills and multi-tasking.
• Excellent organizational, team development and communication skills.
• Must be able to deescalate and resolve conflicts with customers, in an effective manner.
• Must be computer literate. Knowledge of Microsoft Word, Excel and Outlook
• Bilingual preferred

Duties and Responsibilities

• Answer telephone and transfer to appropriate employee for resolution if necessary.
• Learn and maintain current product knowledge.
• Maintain and organize sales orders, as directed by management.
• Opens customer accounts by gathering and recording accurate account information.
• Maintains customer records by updating account information as needed.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Must be open to constructive feedback and have a desire to grow and develop with the organization.
• Ability to organize, review, analyze and file paperwork which includes but is not limited to, sales orders, emails, and quotes.
• Ability to accurately read and comprehend words and numbers without transposing or confusing numbers.
• Ability to schedule, plan, prioritize and set goals in connection with job duties.
• Prepares accurate and precise invoice for submission to customer.
• Promote clean, tidy, and safe desk areas.
• Assist coworkers, when able to promote teamwork.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Hixson, TN 37343: Relocate before starting work (Required)

Work Location: In person

Salary : $19