Customer Service

Job Title: Operations Manager/Office Manager
Company: Envirotek Septic Solutions
Location: Camano Island, WA
Employment Type: Full-Time

About Us

At Envirotek Septic Solutions, we are on a mission to simplify septic services for homeowners and businesses alike while upholding the highest standards of excellence. As a small but growing company, we are relentless in our pursuit of efficiency, customer satisfaction, and innovation in the septic industry. Our core values guide every decision we make:

• Explore with Purpose: We require thinking and thrive on curiosity, continuous improvement, and problem-solving.  Always a better way.  Outcome driven – Scalable World-Class Service.
• Weather Any Storm: We remain resilient, optimistic, and solution-oriented, no matter the challenges.  Adaptable and believe in our success is critical.
• Prove It: We take pride in delivering results that matter, excellence means consistency and holding ourselves accountable.  It’s what we achieve that inspires others not what we say.

The Role:

We are seeking a hands-on Operations Manager/Office Manager who will wear multiple hats and is self-motivating, and thrives in making order out of chaos. You’ll be overseeing daily operations, managing the office, and supporting our team to ensure world-class service delivery. While we have big goals and high standards, we are a small business—meaning you’ll need to dive deep, adapt quickly, and juggle priorities as they come. This is a role for someone who thrives in solving problems, working collaboratively, and embracing both the chaos and the growth opportunities of a small business.

Key Responsibilities:

• Operations Management
  • Oversee daily business operations, including scheduling, logistics, and workflow.
  • Ensure jobs are executed efficiently, on time, and within budget.
  • Coordinate with technicians, vendors, and subcontractors to ensure quality service and support.
  • Continuously improve processes, looking for opportunities to streamline workflows and eliminate bottlenecks.
  • Support the implementation of Standard Operating Procedures (SOPs) for consistency and scalability.
  • Implement goals and metric tracking.
  • Create systems, processes, and documentation for efficiency and effectiveness.
• Office Management
  • Handle administrative tasks such as customer service inquiries including walk-ins.
  • Manage office supplies, tools, and equipment, ensuring the office runs smoothly.
  • Answer calls and emails promptly, ensuring customers are informed and satisfied.
• Team Leadership
  • Lead by example, living out our core values and fostering a culture of accountability, excellence, and improvement.
  • Support team development, training, and onboarding for new staff members.
  • Ensure clear communication between field technicians, office staff, and management.
  • Act as a key point of contact for resolving operational issues and customer escalations.
• Growth & Innovation
  • Work closely with leadership to identify growth opportunities for the business.
  • Implement new technologies and solutions to improve efficiency, including AI-based tools for administrative tasks.
  • Be a champion for change, continuously seeking to elevate the business to the next level.

What You’re Getting Into:

We believe in radical transparency, so here’s the truth—you’ll be stepping into a small business that’s growing, has big opportunities, but still finding its way. Some days will be chaotic, and not everything is perfectly organized. We face challenges like:

• Limited Resources: We’re a small team, so sometimes you’ll need to wear multiple hats and figure things out with minimal support, and creative in resource availability.
• Unpredictability: Last-minute changes, unexpected issues, and shifting priorities will happen—adaptability is a must.
• Building Systems: We are working hard to document processes and scale, but we’re not there yet. You’ll be a big part of making this happen.
• Some benefits: Normal paid time off stuff, 401k match, and supplemental insurance stuff but we are not trying to compete with larger companies here.  So let us know what you find more meaningful, and we can get creative in offering what has more meaning to you.

If you thrive in a structured corporate environment, this probably isn’t the role for you. But if you’re excited about making a tangible impact, leading with initiative, and being part of a team that’s building something meaningful, this could be the perfect fit.

Must-Haves:

• Strong alignment with our core values (Explore with Purpose, Weather Any Storm, Prove It).
• 3 years of experience in operations management, office management, or a similar role in a small business.
• Exceptional organizational skills, with the ability to prioritize, act, and know what high value activities will move the business forward.
• Leadership qualities that inspire confidence and foster a positive work culture.
• Proficiency in office software (Microsoft Office, Project management software).
• Ability to manage and resolve conflicts, with a customer-first mentality.  We are customer obsessed.
• A proven track record of improving processes and driving efficiency.

Nice-to-Haves:

• Experience in the septic, plumbing, or related service industries.
• Familiarity with AI-based tools and systems that improve business processes.
• Jobber, QB Online, Asana, Trainual, BambooHR experience.

What We Offer:

• Competitive salary based on experience and track record of results.
• Opportunity to grow with the company and shape its future.
• Flexible work environment with a focus on results, not micromanagement.
• A tight-knit team that values your ideas and input.
• Paid time off, benefits, and other perks as we continue to grow.

How to Apply:

If this role excites you, and you’re ready to be a key player in the growth of Envirotek Septic Solutions we want to hear from you! Send your resume and a cover letter explaining why you’re the perfect fit for this role.  Alan@envirotekwa.com

Salary : $17