Dedicated Customer Accounts Coordinator

Description

Job Summary:

As a Dedicated Customer Accounts Coordinator, you will be the primary contact for one or more of our customers. Your focus is providing exceptional customer support, ensuring that orders are processed, shipped, and delivered on time and to the highest standard. This position requires strong communication skills, a customer-centric mindset, and an ability to troubleshoot and resolve issues efficiently.

What You’ll Do (including, But Not Limited To)

• Act as the main point of contact for dedicated account, inquiring about order statuses, shipping information, inventory availability, and other warehouse-related issues.
• Provide timely and accurate responses to customer emails, phone calls, and messages regarding order fulfillment, delays, or discrepancies.
• Assist in resolving customer issues related to shipments, damaged goods, missing items, or returns by coordinating with internal warehouse teams and third-party carriers.
• Collaborate with the warehouse team to track and ensure the timely processing of orders.
• Work with inventory control and warehouse teams to monitor stock levels, report discrepancies, and ensure accurate fulfillment of customer orders.
• Provide customer(s) with updates on any issues or discrepancies with a sense of urgency.
• Investigate and resolve issues related to incorrect shipments, damaged goods, missing items, or any customer dissatisfaction with warehouse-related services.
• Maintain accurate records of customer interactions, issues, resolutions, and feedback.
• Prepare and generate regular reports on customer satisfaction, order issues, and performance metrics.
• Communicate effectively with warehouse staff, shipping carriers, and internal departments (e.g., logistics, procurement) to ensure a smooth and timely customer experience.
• Assist in ensuring the warehouse operates efficiently, meeting customer expectations for speed and accuracy.
• Perform other duties as requested.
  
  

Requirements

• Minimum 1 years’ experience in customer account support function required.
• Minimum 1 years’ experience working in warehouse shipping & receiving required; experience in cold storage and food distribution highly preferred.
• Experience with warehouse management systems (WMS), order management systems (OMS), or CRM platforms is highly preferred.
• Ability to navigate continuous customer communications via chosen messaging platform or software.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with attention to detail.
• Ability to multitask and manage competing priorities.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook), with the ability to learn new software systems.
• Problem-solving skills and the ability to think critically in high-pressure situations.
• Customer-focused, with a positive and professional demeanor.
  
  

Here at Envision Cold, we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We strive to create a diverse and inclusive work environment where everyone is respected and valued for their unique contributions.