What are the responsibilities and job description for the Member Accounts Specialist position at Envision Credit Union?
Description
Job Summary
The primary function of this position is to assist the credit union in achieving its vision to become the preferred financial service provider for all members. This is achieved by providing outstanding service to internal, external, and potential members that meet the Service Promises and Standards of the credit union. A key component of this service is to identify the members’ financial needs and recommend appropriate credit union solutions.
Safeguards member information and credit union vital records in a manner commensurate with the sensitivity of the information and in compliance with the credit union's information security policies, standards and procedures. The primary responsibilities of this position are to organize and coordinate the operational functions of the member deposit accounts to ensure that compliance, accuracy, consistency, efficiency, record-keeping, and procedures are at a high level of quality for the benefit of the Credit Union and for excellence in service to our member.
Primary Responsibilities
? Provides exceptional member service to all internal, external, and potential credit union members that meet the Service Promises and Standards of the credit union. Serves as a primary resource for questions regarding new account policies and procedures.
? Acts as an expert in the subjects of power of attorney documents, special accounts (estate, guardianship, representative payee, trust), IRAs, as well as safe deposit box and notary procedures.
? Maintains procedures in Policy Tech to ensure that branch employees have access to accurate and current procedures.
? Accountable for auditor request, tracking and delivering data
? Prepares quality assurance to send optical
? Maintains weekly/monthly and annual report changes
? Process new member returned mail
? Ensure that monthly required minimum IRA distributions are completed properly
? Annually reviews the suffix purge report and coordinates annual efforts related to the vacation and holiday accounts.
? Handles the inactive account report and mailing to ensure that accounts are able to close once all funds have been exhausted.
? Completes Garnishments, Levies, and Subpoenas in accordance with Florida law
? Monitors deceased member accounts and handles them accordance with Credit Union procedure to ensure that they are closed within our specified guidelines.
? Sets up new employees and resets passwords for existing employees in multiple Credit Union systems used by our branch employees.
? Ensures that the annual safe deposit box audit is completed, exceptions are reported to the branches, and assists the Member Account Supervisor with the annual billing process.
? Completes the filing of teller work or teller transaction requests.
? Able to complete quality assurance checks on account paperwork and complete the month end quality reporting.
? Attends any new webinars and ensures that procedures are kept up to date.
? Presents information to all levels within the organization. Most often this is through delivering updates in AVP meetings and conducting training during New Accounts School.
? Ensure common and consistent communication messages to Financial Center staff that support the strategic goals of the Credit Union.
? Manages special projects as necessary.
? Perform other duties as assigned and support all areas of the Credit Union.
Requirements
Skill Requirements
? Exceptional customer service skills
? Proven problem solving, conflict resolution and time management
? Ability to establish credibility and be decisive - able to recognize and support the organizations preferences and priorities.
? Effective interpersonal skills
? Listening, oral, and written communications
? Detail and goal oriented
? Initiative/self-starter
Candidate Profile
? Bright
? Sales oriented
? Verbal
? Assertive
? Approachable
? Enthusiastic
? Energetic
? Flexible
? Self-Motivated
Other Requirements
? High school diploma or general education degree (GED). Plus, six (6) months as member service representative working with new accounts or commensurate experience, preferably in a financial institution.
? Must be bondable
? Varying hours (night, weekends, and holidays)
? Must adhere to all applicable Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Office of Foreign Assets Control (OFAC) laws and regulations.
Technical Requirements
? Microsoft Word
? Microsoft Excel
? Microsoft Outlook
? Fax, calculator, typing
? A good working knowledge of the software and hardware systems currently used by the Credit Union.
? The ability to quickly learn new software and hardware systems.
Physical and Environmental Demands
? The employee must frequently sit for extended period.
? The employee is frequently required to walk.
? The employee must frequently lift or move object weighing up to 10 pounds and carry object usually holding it in the hands or arms, or on the shoulder.
? The employee is occasionally required to push, climb, balance, stoop, crouch and reach for objects.
? The employee must frequently handle and finger objects.
? The employee must frequently receive auditory information by listening in person and/or by phone.
? The employee must frequently express or exchange ideas by means of the spoken work in person or via phone to impart oral information to individuals or groups.
? Specific vision abilities required by this job include close vision, distance vision, and color vision.
? Employee must occasionally travel to other branches or to the Credit Union designated storage area for document retrieval.
Environmental Demands
? The employee must frequently work with frequent interruptions through a variety of channels including phone, chats, cases, and emails.
