IT Help Desk Tier 1

Envision Radiology is looking for an IT Help Desk Tier 1 to join our team in Colorado Springs, CO
Monday - Friday 8:00 - 5:00 | Position Pay Range: $21.00 - $25.30 | Located on-site in Colorado Springs, CO

Summary/Objective:

The IT Help Desk – Tier I position supports the IT Department by providing exceptional customer service to users calling for technical support. Answers phone calls into the help desk and documents those technical calls within the ticketing system. Ensures complete information is obtained. Provides technical service as directed; install and maintain the organization’s computer hardware, software, and network infrastructure. Troubleshoots problems that arise and resolves them in a minimally disruptive manner. Assists with training end users and ensures documentation of all activities within the help desk.

Essential Functions

1. Answers calls from departmental telephone queue to assist employees with IT questions/issues.

2. Documents all calls into the ticketing system ensuring all data is captured and documented to appropriately set up tickets for success with Tier 2 and 3 support technicians.

3. Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions as directed.

4. Installs, configures and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment, as directed.

5. Tracks all equipment including laptops, personal computers, iPads, printers, etc.

6. Performs and/or oversees software and application installation and upgrades.

7. Maintains site licenses for department/organization.

8. Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

9. Documents processes.

10. Assists personnel of other departments as a computer resource.

11. Provides computer orientation to new and existing company staff.

12. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Technical Capacity

2. Problem Solving/Analysis

3. Communication Proficiency

4. Thoroughness

5. Time Management

6. Customer/Client Focus

Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

• Demonstrated familiarity with Enterprise IT solutions
• Proven ability to work with internal and external customers
• Detail oriented, self-motivated, a problem solver and a team player
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Ability to excel in a very fast-pace team environment
• Ability to continuously “exceed” company and customer expectation
• Strong communication skills & professional demeanor

Education/Certifications:

• Minimum of High School diploma or equivalent (GED)
• IT Certifications preferred

Compliance

Adheres to Envisions Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Company Benefits

Below is a list of benefits that are offered to employees, once eligibility is met.

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off Paid Holidays
• Employee Assistance Program

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

OSHA Exposure Rating: 1

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

Salary : $21 - $25