What are the responsibilities and job description for the Front Desk Coordinator - Dallas position at Envision Healthcare?
Job Description
The Front Desk Coordinator is responsible for general administrative tasks to include: insurance verification, scheduling, reception, front end revenue cycle, and varying physician office tasks. You will run point for operational procedures for the receptionists and assign and disseminate work. You will present top notch customer service capabilities and exude the highest standards in interaction with patients, their families, referring physicians and their staff.
This position is a Monday-Friday position-No nights or weekends!!
The shift will be 8:00 AM-5:00 PM.
Company Overview: Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.
Benefits: At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
Paid Time Off: Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.
About Us
Through Envision Physician Services, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first. Envision’s core values drive continual advancement and ingenuity across the enterprise:
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Envision Healthcare is an Equal Opportunity Employer.
JOB INFO
Job Identification 981
Job Category : N-Non Exempt Staff General
Posting Date : 2025-02-11T17:56:56 00:00
Job Schedule : Full time
Locations : Dallas, TX, United States
The Front Desk Coordinator is responsible for general administrative tasks to include: insurance verification, scheduling, reception, front end revenue cycle, and varying physician office tasks. You will run point for operational procedures for the receptionists and assign and disseminate work. You will present top notch customer service capabilities and exude the highest standards in interaction with patients, their families, referring physicians and their staff.
This position is a Monday-Friday position-No nights or weekends!!
The shift will be 8:00 AM-5:00 PM.
Company Overview: Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.
Benefits: At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected. Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.
Paid Time Off: Envision Healthcare offers paid time off, 9 observed holidays and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.
About Us
Through Envision Physician Services, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first. Envision’s core values drive continual advancement and ingenuity across the enterprise:
- Be Curious -embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
- Instill Trust -have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
- Pursue Extraordinary -challenge the status quo, champion change, innovate and constantly aim higher
- Care Deeply -serve patients, partners, communities, and each other with empathy, compassion, and respect
- Embrace Teamwork -work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
- Inspire Joy- seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging
- Greet patients, performs check in tasks for arriving patients in the electronic medical record, instruct patients on completion of paperwork, verify patients' insurance where applicable, obtain copies of patient identification and outside records.
- Collects copayments, coinsurance, and self-pay payments
- Document payments in the practice management system
- Prepare day-end batches according to policies and procedures
- Reconciles payments taken with reporting
- Completes end-of-day tasks to include:
- Running reports
- Identifying no-show patients and communicating with appropriate personnel
- completing daily batching tasks and other office close procedures.
- Answer, route, transfer, and retrieves phone calls and messages.
- Ensure referrals and outside records have been obtained prior to service.
- Communicates with Medical Assistants to ensure efficient patient flow through the office and proper documentation of visits.
- Answer multiple phone lines, ensuring quality customer service is administered.
- Schedule appointments according to scheduling guidelines.
- Adhere to urgent and add-on patient visit guidelines and communicate such visits to clinical staff per office protocols.
- Confirm appointments prior to patient visit, where applicable.
- Prepare daily charts and maintain medical files and electronic medical records.
- Coordinate patient documentation for billing with business office.
- Serve as the first point of contact for patient concerns, questions and customer service inquires.
- Discuss payment arrangements as allowed within EVPS policy and document accordingly, or promptly refer patient to office manager as required by policy.
- Obtain authorizations and referrals for patient visits per office protocol, if applicable.
- Coordinate patient flow through the front office.
- Communicate with clinical staff and physicians to optimize patient throughput.
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
- Thorough understanding of a medical facility's processes and practices.
- Flexible and able to multitask with a sense of urgency.
- Professional and courteous communication.
- Bilingual (English/Spanish) skills are a plus.
- Must have flexibility to work in other local clinics to cover shifts as needed.
- High School Diploma or GED required.
- 1 years of experience in an administrative supporting role required.
- Experience in a healthcare environment is preferred.
- A recent graduate of a Medical Office Administration or Medical Office Management program will be considered in lieu of experience.
- Working knowledge of eClincalWorks is also preferred.
- Knowledge of Microsoft Office Suite, including, Word, Excel, and Outlook.
Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Envision Healthcare is an Equal Opportunity Employer.
JOB INFO
Job Identification 981
Job Category : N-Non Exempt Staff General
Posting Date : 2025-02-11T17:56:56 00:00
Job Schedule : Full time
Locations : Dallas, TX, United States
