What are the responsibilities and job description for the Service Advisor/Writer position at Envision Motors - Mercedes Benz of El Dorado Hills?
About us
Envision Motors is LOOKING FOR THE NEXT BIG CANDIDATES
*Job description* $7,000.00 - $16,000.00 per month We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions. To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. Service Advisor Responsibilities: * Greeting customers and directing them to available mechanics. * Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. * Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. * Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. * Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. * Managing and overseeing the dealership's workflow and schedule. * Calling customers to advise them about service changes or car pick-up times. * Maintaining positive customer relationships to ensure repeat business. * Ensuring all details on services rendered and costs are related to customers and processing their payments. * Liaising with service technicians about parts ordering and ensuring parts are available when needed. Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Vision insurance Day range: * Weekend availability Shift: * 10 hour shift Experience: * Dealership: 2 years (Preferred) * service: 1 year (Preferred) Language: * Spanish (Preferred) Work Location: One location
Job Type: Full-time
Pay: $84,000.00 - $192,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Work Days:
- Rotating weekends
- Weekends as needed
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $84,000 - $192,000
