Director of Client Services

DIRECTOR OF CLIENT SERVICES 

ABOUT THE ORGANIZATION

Sheikh/Impact (S/I) is a minority woman-owned consulting firm dedicated to empowering organizations that improve lives and communities. With a history rooted in justice, compassion, and innovation, S/I specializes in strengths-based organizational development services tailored to nonprofit organizations across healthcare, social services, criminal justice reform, education, and the arts. Guided by the principle that meaningful change starts with strong relationships, our team combines strategic expertise with hands-on support to help clients achieve lasting impact. At S/I, we share our clients' passion for equity and access because we’ve personally experienced the transformative power of these systems, and it fuels our commitment to their success.

ABOUT THE POSITION

The Director of Client Services helps build and train our dynamic team of associates and manages client relationships, ensuring high-quality services are delivered to clients and their goals are met. The Director plays a pivotal role as a strategic thought partner and advisor to clients and provides support to the team. 

The ideal candidate possesses exceptional writing skills, with the ability to craft content that is smart, sharp, strategic, creative, and authentically reflects the diverse voices of our clients. They excel at strategic thinking, developing long-term plans to meet client objectives while maintaining critical thinking skills to analyze writing from all perspectives and dig deep for the best solutions. Their natural curiosity drives them to immerse themselves in topics vital to our region, such as homelessness, health care, juvenile justice, and equitable arts access. Above all, they are deeply passionate about making the region a healthier, safer, and more equitable place for everyone. By contributing their expertise, they support organizations in maximizing their impact and achieving lasting change.

CORE RESPONSIBILITIES

• Client Relationship Management: Develop and nurture strong relationships with key clients, serving as their primary point of contact.
• Account Management: Oversee multiple client accounts, ensuring that their needs and expectations are met or exceeded.
• Client Communication: Act as a liaison between the client and internal teams, facilitating effective communication and understanding of client requirements.
• Project Oversight: Supervise the execution of projects, campaigns or services to ensure they align with client goals and expectations.
• Strategic Planning: Collaborate with clients to understand their long-term goals and develop strategic plans to meet them.
• Budget Management: Manage client budgets and financial aspects of projects, ensuring profitability and adherence to financial targets.
• Team Leadership: Lead and mentor client services teams, providing guidance and support in client interactions and project execution.
• Staff Development: Directly participate in staff development via team onboarding and supporting the development of staff training.
• Problem Solving: Address and resolve client issues or concerns promptly, maintaining a high level of client satisfaction.
• Quality Assurance: Ensure the delivery of high-quality services or products to clients, meeting or exceeding agreed-upon standards.

QUALIFICATIONS

• A bachelor's degree in business, marketing, communications, public administration or a related field is preferred. Master’s degree a plus.
• Minimum of five (5) years of leadership experience equivalent to Development Director, Director Individual Giving or Capital Campaign Manager. Three (3) or more years’ experience in client services with a similar agency is preferred.
• Proven expertise in capital campaign management and/or individual donor management.
• Strong leadership, team management and interpersonal skills to effectively lead account teams and maintain client relationships.
• Superior writing and communication skills, excellent problem-solving and organizational skills, knowledge of fund development software and systems, ability to work independently and as part of a team, positive attitude and a commitment to providing excellent customer service.
• The ability to think strategically and develop long-term plans to meet client objectives.
• Critical thinking skills, curiosity, and a passion for making the region a healthier, safer, more equitable place.

COMPENSATION & BENEFITS

Salary Range is $105,000–$120,000. The position is in-office in San Pedro, CA with one (1) remote week each quarter. Benefits include medical, dental, vision coverage, generous profit sharing with 401(k) contribution (minimum of 3% of salary, up to 7-10% some years).

Sheikh/Impact is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of gender, race, religion, national origin, sexual orientation, gender orientation, or different ability.

Envision Consulting was retained by Sheikh/Impact to conduct the search for their incoming Director of Client Services.

Applicants needing accommodation for any part of the application process may contact Envision Consulting at 626.889.7905 to request and arrange for assistance.Top of Form