What are the responsibilities and job description for the Technical Services Supervisor Role position at enVista?
Job Title: Technical Support Supervisor
We are seeking an experienced Technical Support Supervisor to join our team at Dexis. As a key member of our Technical Support team, you will play a critical role in delivering world-class customer service and support. If you have a passion for technology, enjoy working in a fast-paced environment, and are committed to excellence, we encourage you to apply!
About Dexis
Dexis is a leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. Our team is dedicated to providing exceptional customer service and support, while continuously improving our products and services. We offer a dynamic work environment with opportunities for growth and development, as well as competitive compensation and benefits.
Responsibilities and Requirements:
* 4-year college degree or 2 years of relevant experience in lieu of education.
* 1 year of call center management/technical support/help desk leadership experience or equivalent.
* Advanced troubleshooting and administration knowledge of Windows operating systems, file structure, permissions, hardware peripherals, databases, and networks.
* Excellent verbal and written communication skills, with the ability to troubleshoot equipment and solve application problems through effective communication with end-users.
Our Ideal Candidate
* Possesses strong interpersonal and communications skills, with the ability to lead a team and drive results.
* Is independent, capable of operating in a fast-moving and ever-changing environment, and can make difficult business decisions, especially those that involve people.
* Has a proven track record of delivering results and developing talent in their group.
Benefits and Compensation:
* Competitive Pay and Bonuses.
* PTO, Sick Time, and Paid Holidays.
* Tuition Reimbursement.
* Competitive leave policies, including Sick, Jury Duty, Bereavement, Personal, and Parental Leave.
* Medical, Dental, and Vision Insurance Benefits effective DAY ONE.
* 401K with exceptional company match starting DAY ONE.
* Community involvement opportunities & employee appreciation events.
* Newly renovated, state-of-the-art, climate-controlled facility.
* Large outdoor patio area with gazebo.
* Gourmet coffee, beverages, snacks, and lunches available in our café.
* Employee Lounge with pool table, shuffleboard, and skeet ball for downtime and employee fun.
* EVC Charges for Electric/Hybrid cars.
