What are the responsibilities and job description for the Resident Services Manager position at Envolve LLC?
Job Details
Description
Ross - A Division of Envolve professionally manages apartment communities located in markets throughout the United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.
Ross - A Division of Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Fulltime Resident Services Manager to work Wednesday - Sunday 10am -7pm at Rhonda's Place located in Denver, CO.
Essential Duties And Responsibilities
Requirements
Background Screening and Drug Test Required.
Description
Ross - A Division of Envolve professionally manages apartment communities located in markets throughout the United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.
Ross - A Division of Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Fulltime Resident Services Manager to work Wednesday - Sunday 10am -7pm at Rhonda's Place located in Denver, CO.
Essential Duties And Responsibilities
- Ensure that the residents’ voice is heard and that their ideas play a prominent role in programming.
- Coordinates wrap-around services for clients with the team and community service providers.
- Utilizes standardized screening and assessment tools and ensures the completion of needs-based screenings.
- Provides intensive case management for the acute survivor population by identifying and serving the unique needs of the households being served in collaboration with the households.
- Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for applicants and residents at Rhonda’s Place.
- Embodies meeting participants where they are, literally and figuratively. This may include meeting participants in the community and/or in their units at Rhonda’s Place.
- Responsible for collecting necessary documents to obtain and maintain housing, identification documents, income changes, changes in household, etc.
- Assist clients in maintaining their housing, filling out rental applications, interpreting leases, and understanding tenant rights and responsibilities.
- Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.
- Creates safety plans to support the safety and well-being of participants in the program.
- Facilitates the equitable delivery of appropriate services for households as indicated by relevant service modalities such as Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Critical Time Intervention models.
- Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, and HUD permanent housing rapid re-housing standards.
- Demonstrates knowledge of survivor-specific resources, a passion for serving the survivor population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
- Maintains a specialized knowledge related to service delivery database systems within the organization.
- Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
- Attend orientations, training, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
- Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
- Perform duties in a professional manner by maintaining the confidentiality of all information and collaborating effectively within and across teams.
- Supervises service coordinator, ensures activities, food pantry and other services are provided.
- Performs all other duties as assigned.
Requirements
- Models core culture attributes that (Accountability, Integrity, Respect and Service).
- Utilization of various databases including Homeless Management Information System and Service Point.
- Ensures equitable and inclusive services.
- Ensures that participant(s) has an active voice in programming.
- Bachelor’s degree in human services, social work, or a closely related field or related experience.
- At a minimum, one full year of work with homeless populations.
- Familiarity with current housing market information, housing trends and available resources.
- Experience working with the homeless population.
- Crisis and verbal de-escalation intervention skills.
- Expert written, oral, and interpersonal communication skills.
- High level of competency working with Microsoft Office suite and cloud-based applications.
- Strong time-management and prioritization skills.
- Experience working both independently and in a team-oriented, collaborative environment.
- Strong organization skills.
- Works in close proximity to onsite staff at Rhonda's Place
- Competitive salaries and bonuses
- Medical
- Dental
- Vision
- 401(k) plan with employer match
- Short term disability
- Long term disability
- Life/AD&D
- Paid Time Off
- 11 paid holidays
- Employee Assistance Program
- Career advancement opportunities
- Training and Development
Background Screening and Drug Test Required.
Salary : $27 - $33
