Director of Compliance Services

Essential Duties and Responsibilities:

Lead the compliance team, fostering a high-performance culture that prioritizes accuracy, accountability, and continuous improvement.

Oversee and troubleshoot HUD vouchering, contract renewals and MOR preparation and responses.

Ensure timely reviews of tenant move-in and annual income certifications and re-certifications for portfolio of LIHTC/HUD/HOME regulated properties to ensure prompt and accurate verification and certification of tenant/applicant information.

 Supports Property Operations - ensures properties correctly apply LIHTC, HOME, tax-exempt bond and other program regulations. Provides clear guidance to property associates where these rules may conflict among applicable programs.

 Compliance Monitoring Support - serves as primary point of support for properties undergoing agency and investor file and physical reviews by timely reviewing files at targeted sites in advance of monitoring, reporting on deficiencies to the VP of Compliance Services and the related Management Team, promptly resolving monitoring questions, assembling supporting documentation, and coordinating timely responses to monitoring findings.

Maintain maximum income limits, rent limits, and utility allowances and coordinate annual rent adjustments within the portfolio.

For HUD properties, oversee and where assigned, prepare monthly HAP voucher submissions, OCAF submissions, budget-based rent increase submissions, management agent certification renewals and reviews, MOR preparation, REAC preparation, etc. in collaboration with compliance, accounting, and operations team members.

Annual Reporting - ensures accurate and timely preparation of annual owner certifications relating to compliance with occupancy and other program requirements in strict accord with Treasury/IRS, HUD and housing finance or credit agency requirements.

Oversight of the internal compliance review software, ensuring that all file review deadlines are met. 

Yardi Systems Support - ensure that property income set asides, rents, utility allowances and other compliance related controls accurately reflect the affordable program structure for assigned properties and advises other compliance team members and property associates with pre-audit, and utility allowance related questions and concerns affecting daily system use.

 First Year Files - responsible for the review, submission and tracking of all first year files for syndicator audits and QOS reports. 

Assist with strategic planning and implementation of compliance measures at newly acquired properties, including lease-up activity at new properties.  Oversee integration of new properties to Compliance processes.

 Develops staff potential and growth through collaboration, teaching, mentoring, and assessment.

Fosters a positive, active and collaborative relationship with clients and associated agencies.

Enforces and adheres to company policies, rules, and regulations.

Conduct and oversee training (individual and group).

Responsible for decisions regarding file/households where eligibility is questionable and/or close. When necessary consultation with the VP of Compliance Services is encouraged. 

Monitor regulatory agreements to ensure compliance for all properties, including LIHTC, HUD, HOME, and various local programming. 

Monitor Special Claims Submissions, approvals, and denial and ensure processes are in place to maximize revenues.

Develops and oversees internal reporting controls, including monthly compliance matrices, tracking occupancy rules to ensure ongoing program compliance.

Communicates and updates program changes to field personnel, ensuring timely implementation.

Standardize and oversees monthly reporting requirements to external entities.

Special projects, as assigned by supervisor.

Other duties, as assigned.

Education and Work Experience Requirements:

• Seven or more years in property/real estate management required
• Seven or more years of affordable housing compliance experience with management experience
• Four or more years in management positions required
• Property level and Corporate level experience is strongly preferred
• Bachelor’s Degree or comparable industry experience required
• CPO or COC certification preferred
• HCCP or comparable tax credit housing certification required

Specific Job Knowledge, Skill and Ability:

•  Must be able to demonstrate an ability to understand all aspects of the LIHTC and HUD programs and other Affordable Housing programs.
• Strong verbal and written communication skills.
• Highly organized with attention to detail.
• Ability to plan and prioritize workload.
• Ability to communicate and interact effectively with all levels of management, as well as with the public, clients, potential clients, and outside vendors 
•  Strong negotiation skills including ability to resolve conflict appropriately and effectively resolve problems.
• Ability to maintain strict confidentiality and discretion.
• Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality.

Benefits:

• Medical, Dental, and Vision Insurance
• Short and Long Term Disability Plans
• Company Paid Life Insurance
• Apartment Discounts
• 401k Plan
• Paid Holidays
• Paid Time Off

Background Screening and Drug Test Required

EOE Minorities/Females/Disabled/Veterans