What are the responsibilities and job description for the Leasing Call Support Specialist position at Envolve?
Envolve Community Management, LLC owns and professionally manages apartment communities located in select markets throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to live.
A wide variety of opportunities await you at Envolve from residential apartment management, leasing, maintenance and more. We, the Envolve team, are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company.
Currently, Envolve is searching for a Leasing Call Support Specialist. The position may be remote or in office depending on if we have properties in the area where you are hired.
Duties:
- Energetic, motivated, and driven to assist every prospective applicant/tenant.
- Answers incoming calls and emails in a proficient, professional, and timely manner.
- Strives to provide quality service and demonstrates attention to detail.
- Follows through on problems to satisfactory resolutions and communicates problems to supervisor for direction.
- Maintains relationships with residents, company team members, and vendors on a professional level at all times.
- Administrative skills, attention to detail, and ability to track prospects and vacancies.
- Technological savvy to reach prospects using up-to-date methods.
- Multitasking skills a must to maintain efficiency.
- Regular and predictable attendance.
- The ability to work cooperatively with others.
- Completes lease forms or agreement via phone or computer.
- Thorough knowledge of lease terms, specifications and all Property policies.
- Knowledgeable of required telephone and sales techniques.
- Fully informed of current rental rates, sizes, locations and all amenities of property.
- Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically.
- Responsible for phone “shopping” competitive properties.
- Develop full knowledge of application information required, screening processes and policies regarding rentals.
- Responsible for proper maintenance of all resident and property files.
- Responsible for maintaining and updating Concierge Book, Property Information Handbook and Advertising Log Book.
- Efficient and timely processing of all required administrative forms, reports and related information.
- Responsible for reporting unusual or extraordinary circumstances regarding the property or residents.
- Courteous, efficient handling of resident requests and complaints.
- Responsible for maintaining a professional appearance and attitude at all times.
- Responsible for seeking educational opportunities and self-improvement for personal growth and development.
Qualifications:
- Customer Service and Administrative Experience
- 2 years Property Management
- 2 years Leasing Experience
- Knowledge with Yardi Property Management software a plus
- Tax Credit and HUD Knowledge
- Knowledge of lease agreements
This is a full-time position with benefits.
Must be able to pass a drug and criminal background screening.
EEO: M/F/D/V
