Employment Services Rep I

The Department of Career Services (DCS) oversees the Commonwealth's network of One-Stop Career Centers, that assist businesses in finding qualified workers and providing job seekers with career guidance, as well as referral to jobs and training. DCS strengthens the Career Center system through continuous improvement processes, and innovative business practices that maximize resources, foster partnerships, and engage employers to ensure a skilled, motivated, and adaptable workforce capable of meeting the emerging labor market needs of the Commonwealth, now and in the future.

The Business Services Representative (BSR) is the primary point of contact and the local subject matter expert for businesses within their assigned Workforce Delivery Area (WDA). The BSR will market and promote the services of the MassHire Southbridge Career Center and MassBizWorks to employers and other interested parties in the Workforce Development Area. Develop and implement promotional programs. Conduct business assessments to identify workforce development needs. Gather and disseminate labor market information related to their assigned business(s). Provide technical assistance concerning recruitment of Career Center clients; establish and maintain working relationships with employers; plan and organize job fairs, recruitment and Employer Informational Sessions; establish and maintain a data bank of information on local employers; assist Career Center staff by soliciting employment opportunities for specific clients and perform related duties as required. The BSR will cultivate lasting and strong relationships with Employers within the MassHire Southbridge Career Center service area.

Duties include but are not limited to:

• Markets and promotes Career Center services and programs to area employers and other interested parties by visiting businesses and other locations to explain and describe Career Center programs and services. Determine business needs, connect business customers with needed state resources, and solicits employer participation and obtain employment opportunity listings (Job Orders) that meet established guidelines and standards regarding content to adequately serve the Career Center's job seeking customers.
• Market Business Services and MassBizWorks to Employers (i.e., grant applications, tax incentives and other state and federal services and incentives to assist Employers in meeting their needs).
• Work with local businesses to develop Apprenticeship and On the Job training opportunities to assist them with their workforce needs.
• Create, develop, and facilitate presentations to employers, community organizations. and job seekers to promote career center services and coordinate and facilitate focus groups.
• Utilize online tools (i.e.: Burning Glass/Labor Insight, O*Net, MassCIS etc…) to research local labor market information and trends to understand the needs of businesses with the service delivery area and present those findings to employers and career center staff.
• Work with other career center staff to promote the services of the Career Center using various platforms (i.e. flyers, social media, etc.) to inform the public and employers of available agency services and programs.
• Provides technical assistance and act as a problem-solving liaison for employers with unfilled employment opportunities by suggesting solutions such as restructuring job requirements, on-site or virtual recruitment opportunities.
• Ensures that the Career Center staff is aware of employer needs and job order specifications to facilitate the prompt and effective servicing of job orders. Work collaboratively with employment counselor and recruiter colleagues.
• Plans, organizes, and conducts job fairs, recruitments, and Employer Informational Sessions for both employers and job seekers.
• Establishes and maintains information on local area employers within their assigned WDA through on-site visits to advocate for the placement of Career Center customers; records and updates information in the MOSES database.
• Establishes and maintains effective working relationships with peers, supervisors, and Career Center partners.
• Actively participates in Career Center teams to improve quality of services to employers and job seekers. Contribute suggestions and ideas that create and promote a positive work culture.
• Performs other duties necessary to support customer service and ensure the smooth daily operation of the Center.
• Participates in staff development and cross training opportunities.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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