What are the responsibilities and job description for the Job Specialist III (Bilingual Portuguese) position at EO of Labor & Work Dvlpmnt?
The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.
The Job Specialist III interviews customers for unemployment insurance programs; explains program policies and procedures to customers; refers customers to other agency programs; reviews customer data and provides customer assistance; perform related work as required.
This position requires proficiency in Portuguese both verbal and written.
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:
1. Interview customers of agency unemployment insurance (UI) programs, by telephone or in person, to obtain record and input to UI Online or other agency system as needed, to determine initial and/or ongoing eligibility of customers for programs and services.
2. Explain to customers, by telephone or in person, such matters as: proper preparation of agency forms and materials, program policies and procedures, service availability, rights and responsibilities of all parties, reporting requirements and benefits of programs and services.
3. Refer customers to agency services as required by reviewing data gathered from interviews and written applications.
4. Interact by telephone or in person in a professional manner with customers and operate computers and peripheral equipment following established procedures and guidelines.
5. Perform related duties such as speak, read and write Portuguese fluently, be able to translate UI Law and procedures, perform data entry, statistical calculations, author appropriate responses to customers, creating reports, file, process and direct mail, among other required duties.
- Education towards such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
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