What are the responsibilities and job description for the Field Service Engineer - Northeast/New England Region position at EOLA | A Critical Power Company?
Position Overview
A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites, primarily in the Northeast/New England region.
Key Responsibilities
Candidate is preferred to live in Northeast/New England area - Ideally Massachusetts, Rhode Island, or New Hampshire
Benefits
If you are passionate about critical power solutions and dedicated to maintaining reliability for mission-critical facilities, we encourage you to apply.
A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites, primarily in the Northeast/New England region.
Key Responsibilities
- Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing.
- Performs preventive maintenance, emergency response, equipment start-up, and field modifications.
- Coordinates with technical support to resolve maintenance or operational issues.
- Assists in developing Methods of Procedures (MOPs).
- Reports to a supervisor for any unusual issues or developments.
- Trains periodically at company headquarters on testing equipment and rebuilding systems.
- Completes Field Service Reports promptly and provides proactive recommendations to clients.
- Candidate will be based from home.
- Minimum of 3-5 years' experience. Preferred 10 years of relevant experience.
- Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc.
- Proficient with hand tools and test equipment for maintenance and repairs.
- Strong verbal, written communication, and customer service skills.
- Ability to work independently with resourcefulness and initiative.
- Knowledge of equipment manufacturers’ specifications.
- Physically capable of bending and lifting up to 100 lbs as required.
- Willingness to work nights, weekends, and be on-call when needed.
- Basic knowledge of computer hardware and software.
- Prior experience with third-party UPS service providers is a plus.
- OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.
- A technical degree (e.g., DeVry, Lincoln Tech) is a plus.
- Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.).
- Must have a clean driving record.
- Occasional national travel may be required for emergencies.
Candidate is preferred to live in Northeast/New England area - Ideally Massachusetts, Rhode Island, or New Hampshire
Benefits
- Competitive salary with full benefits package
- Paid Time Off (PTO)
- 401(k) with company matching
- Gas card and vehicle allowance
- Comprehensive health, dental, and vision insurance (Life Insurance, Short-Term & Long-Term Disability)
- Growth Opportunities
- Training & Development
If you are passionate about critical power solutions and dedicated to maintaining reliability for mission-critical facilities, we encourage you to apply.
