What are the responsibilities and job description for the Director, Operations - Care Management position at Eon Health?
Job Description
Job Description
Salary :
Director, Operations Care Management
Location : Remote
Reports To : VP, Clinical Transformation
Type : Full-Time
About Eon Health :
Eon was founded in 2015 by an interventional pulmonologist informed by first-hand experience treating patients with lung cancer. After years on the front lines, it broke Dr. Akis heart to see how many patients could be diagnosed earlier if only there were smarter care plan systems in place.
Fast forward 10-years and Eon is partnered with >
60 health systems, including 5 of the 10 largest in the country, is deployed at >
1,000 facilities, and experiencing hypergrowth with plans to meaningfully expand the breadth of diseases we affect. Our SaaS solutions leverage EMR and other 3rd party data to identify and classify patients at risk for a broad range of catastrophic diseases, then create intelligent care plans in order to get the right patient, the right care, at the right time.
The Opportunity
Eon supports our health system partners both through the provision of a powerful. SaaS based patient navigation platform, as well as offering an out-sourced patient navigation solution (Care Management) to amplify the impact of our Clients clinical programs. The Care Management team consists of Navigators responsible for driving patients clinical next steps, and a team of Advocates who support ensuring patients adhere to the recommended next step in their care plans. In 2024, this team managed 230k patients on the behalf of 20 health system clients, and is expected to grow 50% annually.
The Director, Operations - Care Management will report to the VP of Clinical Transformation and is a strategic and operational business leader responsible for :
- Developing a deep understanding of the drivers of workflow efficiency and effectiveness, using data to help understand how to continually improve the benefits the team delivers to customers.
- Partnering with Clinical Transformation, Customer Experience, Product and Finance to quantify improvement opportunities and drive the cross-functional initiatives required to achieve those benefits
- Supporting the ongoing investments in team resource planning, forecasting and growth modeling
The right candidate is a proven strategic and operational leader, with extreme detail orientation, high fluency in contact center operations, reporting and analytics, passionate about process improvement, and a deep understanding of how to balance the clinical needs of our customers and their patients with the financial discipline needed to support ongoing stewardship of the function.
Key Responsibilities :
Reporting and Analysis :
Team Efficiency :
Budget Monitoring and Resource Allocation :
Team Support :
Process Improvement & Quality Assurance :
Skills and Qualifications :
So whats in it for me, you ask?
We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, youll enjoy :
Check us out at eonhealth.com!
EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.
remote work
