Patient Advocacy Coordinator (PAC)

Job Description

Job Description

Salary :

Work with the Industry Leader

At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management, or EPM as we like to call it, identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With unique solutions across multiple disease states, we drive unprecedented adherence to care pathways, so that more patients are seen and more survive. When patients win, healthcare systems win - both clinically and

financially.

As a market leader in incidental tracking and patient management, Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, ranging from small health systems to large, national-scale IDNs. We have a unique and dymanic team that is focused on results, and employment opportunities both local to our Denver office, and remote based.

The Opportunity

Eons Care Management program offers a unique approach to patient engagement andadherence tracking. Using our EPM software, the Care Management teamincluding PatientAdvocacy Coordinators (PACs)works closely with patients and provider offices to facilitatecommunication and scheduling on behalf of our healthcare customers.

The PAC is responsible for managing inbound and outbound communications with patients andproviders, focusing on facilitating timely follow-up appointments and supporting adherence torecommended care pathways. This is a non-clinical, administrative role that supportsoperational workflows through structured communication, data entry, and coordination.

Your Role in Patient Advocacy

The PAC role focuses on communication, scheduling coordination, and data entry to supportcare pathway adherence. The PAC acts as a liaison between patients and provider offices toensure follow-up care is scheduled appropriately, but does not involve clinical decision-making,diagnosis, or treatment planning.

Key Responsibilities

• Conduct structured outbound calls to patients and providers, following standardized call scripts to remind and coordinate overdue or upcoming follow-up appointments.
• Answer inbound calls from patients and providers, addressing basic questions and concerns using standardized responses and protocols.
• Log and document all call interactions and outcomes within the Eon EPM platform to ensure accurate communication records.
• Escalate clinical or complex inquiries beyond scripted responses to appropriate healthcare providers or internal supervisors for resolution.
• Update patient records with follow-up information or scheduling updates as provided by patients or providers.
• Deactivate patients within the EPM system based on clearly defined deactivation criteria.
• Participate in quality assurance initiatives and support internal process improvement projects.
• Generate and deliver reports within Eon EPM as requested by internal teams.

Knowledge & Skills

and adherence to protocols

What This Role Does Not Involve :

So whats in it for me, you ask?

We pride ourselves for being a culture-based company buzzing with high-energy.

Aside from the enthusiastic environment, youll enjoy :

Awesome team members

Check us out at eonhealth.com!

If we still have your attention, don't delay, send us your resume.

EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.

remote work