What are the responsibilities and job description for the IT Business Applications Manager position at Eos Energy Enterprises?

At Eos, we believe in great chemistry. The combination of core elements into an amazing product and the mixture of skills into a unified team. We seek the best talent to just us in our mission to bring affordable, sustainable, clean energy to all. Come change the world with us.

About The Role

The IT Business Applications Manager (IT BAM) is critical to the proper functioning of business information systems. The IT BAM will collaborate with all business units to support the day-to-day operations of Eos Energy Storage's ERP (NetSuite), HRIS Platform (Workday), CRM (Salesforce) SharePoint and all other business systems. We're looking for an IT BAM to not only address the technical challenges these systems propose but manage the relationship with the application vendors and define a growth and support strategy for EOS as we continue to scale. This role will also be a key player in supporting the SOX IT General Controls around the financial systems EOS is dependent on.

Accountable For

The IT BAM will be the center of the relationships between Information Technology and each business unit at EOS. It is critical that this candidate can understand the technology that drives business applications, but also translate that information to a format each business unit can understand. They will also work with each business unit to understand their vision and dependencies for their applications, and work with IT Management to develop a strategy for support, security, and growth. This individual must have a strong ability to understand, align, and communicate Data Governance and Integration to support core business applications and the exchange of data between them. The candidate must also be strong in administering SharePoint in O365 and help guide the company in a standardized SharePoint layout. Candidates should have a passion for optimization and understanding emerging technologies and managing the deployment of the same where appropriate. Lastly, the candidate must understand the fundamentals of SOX compliancy, and work with both EOS IT and Compliance leadership to help enforce and report on IT General Controls to ensure that all financial systems are protected properly and aligned with our compliance needs.

Responsibilities

1. Technical Implementation

Develop NetSuite and Salesforce processes according to business requirements.
Coordinating implementation team tasks towards goals.
Testing / Demo Functionality.

2. Process Development

Develop user process around functionality.

Driving / Facilitating decision making by process owners.

Research / Continuous Improvement.

Maintaining internal controls around user access provisioning / deprovisioning, as well as maintaining segregation of duties.

3. Ongoing Support

Helping login / lockout issue / SSO integration issues

Communication of relevant updates to floor.

Recognizing and implementing NetSuite and Salesforce changes based on changes to floor process.

Work with vendor support for future upgrades, changes, and new module configurations.

4. Manage a team of administrators and developers that support critical business applications like Salesforce, NetSuite, Jira, etc.

5. Define strategies for onboarding new enterprise applications and create support structure for either internal team or vendor managed.

6. Develop custom reports for business applications.

7. Create documentation such as policies, procedures, workflows, and user guides.

8. Support Middleware and data integration services between internal and hosted applications. Boomi administration experience is a plus.

9. Project manage and lead internal projects while serving as an individual contributor.

10. Coordinate with IT Management on active projects, new initiatives, and support challenges.

11. Experience supporting and developing Jira hosted platforms

12. Translate business requirements into user and functional requirements.

13. Support research, analysis, and development of new concepts and emerging technologies.

14. Provider ownership and expertise for monthly, quarterly and annual SOX IT General Controls. This includes data gathering, analytics, forensics, reporting and publishing for review internally and externally.

15. Administer company hosted SharePoint environment and guide department champions on issues within their own group pages / sites.

16. Support IAM functions of critical business applications, Including Workday, Salesforce, NetSuite, etc.

17. Administer Salesforce platform based on business requirements

18. Participating in training, and development of others.

19. Other duties as assigned.

Knowledge, Skills, and Abilities

Ability to manage staff both onsite and remote

Understanding of API's, business intelligence applications and databases.

Experience integrating data between ERP and CRM, and other platforms

Strong quantitative mindset, ability to understand and analyze large data sets.

Understanding of general business processes and Accounting / Finance / HR principles.

Strong Warehouse Management Skills (WMS).

Strong organizational skills, ability to prioritize several tasks concurrently.

Experience in supporting and SOX IT General Controls or other equivalent compliance frameworks

Education and Experience

Bachelor's degree in computer science, information technology, network engineering, or computer engineering required.

Minimum of 5 years' experience.

Working experience in supporting application integrations with SaaS systems.

Experience working within a warehouse and / or manufacturing industry a plus.

Experience working with other ERPs, HR and / or a relational database a plus.

Experience reporting and analysing data.

NetSuite - 5 years ERP integration experience from Architect phase to Deploy phase and support.

Salesforce - 3 years support

Jira Administration - 1 year Support

Boomi or other Middleware / data warehouse experience

SharePoint - 3 years.

Preferred but not required - NetSuite Certifications or Salesforce Administration Certifications

Basic development in HTML, PHP, JavaScript, Web Services and / or eCommerce.

Rockwell PLEX Administration a plus

Travel

Travel less than 45%, domestically or globally.

Working Conditions

Office Environment - Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, etc. Required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. May be required to exert up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.

Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals. While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and / or operation of machines (including inspection); using measurement devices; and / or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.

Customer / Partner Locations - Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.

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