What are the responsibilities and job description for the Service Engineer position at Eos Energy Enterprises?
At Eos, we believe in great chemistry. The combination of core elements into an amazing product and the mixture of skills into a unified team. We seek the best talent to just us in our mission to bring affordable, sustainable, clean energy to all. Come change the world with us.
Responsibilities
Troubleshoot battery storage systems to identify and resolve issues
Manage a ticketing system to ensure that customer requests and issues are addressed promptly
Collaborates with services and product teams, vendors, and others to develop and implement performance metrics, reports, and data analytics to track system performance and identify areas for improvement
Analyze system data to identify trends and potential issues before they become critical
Collaborate with other members of the Services team to develop and implement new processes and procedures to improve system performance and customer satisfaction
Assist with developing and implementing training programs for customers and other Services team members
Provide technical support to customers and Services team members as needed, either remotely or on-site
Maintain up-to-date knowledge of new technologies and industry trends related to battery storage systems
Contribute to knowledge library of internal and external facing technical solutions to improve organizational and customer knowledge of products and usage
Support Projects and Services organizations as needed.
Must be able to work on-call, including weekends and holidays, as needed
May be required to work on-site at customer locations, which may include working in confined spaces or at heights.
Must be able to lift up to 50 pounds
Knowledge, Skills, and Abilities
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies and processes
Strong attention to detail and ability to manage multiple priorities.
Education and Experience
Bachelor's Degree in Engineering required
Minimum of 5 years' related experience
Travel
Local Travel
Overnight / North America
Working Conditions
Office Environment - Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, etc. Required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. May be required to exert up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals. While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and / or operation of machines (including inspection); using measurement devices; and / or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
Customer / Partner Locations - Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.
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