Ecommerce Manager

Job Summary

eos is looking for an Ecommerce Manager to manage its owned/DTC business. This position will be focused on leveraging insights and creating merchandising and promotional plans that deliver sales growth through increased customer conversion and average orders. The right candidate will be a data driven self-starter, with knowledge of ecommerce platforms and online consumer centric retailing principles. The role reports to the Director, Digital & Ecommerce and resides within the Marketing team.

Responsibilities

Product Development

• Create an awesome digital customer experience that generates engagement and sales.
• Establish and execute merchandising, promotional and inventory plans that drive customer conversion and average order growth.
• Leverage tools/data to gain a deep understanding of users and customers and own all DTC reporting.
• Partner with the Digital Creative team to maintain brand guidelines and tone of voice in all digital touchpoints.
• Manage owned/DTC business testing and learning agenda including CRM segmentation build out.
• Partner with Customer Service and Supply Chain teams to optimize the customer experience.
• Collaborate with cross functional partners to share ideas and best practices.
• Leverage competitive trends to inform tests and new strategies.

Requirements

• At least 5 -7 years’ experience across Ecommerce or Merchandising; Bachelor’s degree required.
• A strong sense of online customer centric retailing principles and the analytics of customer purchase behavior including, merchandising, forecasting, promotional strategy and order level economics.
• Experience analyzing and reporting ecommerce data in order to identify trends and drive improvement of business results.
• Knowledge of technical setup activities for eCommerce platforms & willingness to learn new technologies and platforms; Shopify, GA4, Daasity experience a plus.
• Experience identifying operational issues and recommending strategies to resolve problems.
• Strong communication skills with an ability to educate and influence cross-functional teams.
• Excellent organizational skills, with keen attention to detail and follow through.
• Demonstrates a high level of resourcefulness, flexibility and can-do attitude.

Company Summary:

eos Products is an iconic global beauty brand that has sold nearly a billion lip balms worldwide. Our company was founded on an innovative and entrepreneurial spirit that revolutionized how people experience daily beauty routines. As a brand of choice among gen z and millennial consumers, eos aims to drive everyday experiences forward, creating the joy that beautifully designed, expertly crafted products can bring to people’s lives. From our iconic lip balm to our cult-favorite shave cream, eos products create delight where there was once utility, happiness where there was only function.

Equal Opportunity Employer:

eos Products offers equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, medical condition, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

FLSA Status:

FLSA exempt.