What are the responsibilities and job description for the AV Technician - Event Production position at EOS?
OUR COMPANY:
EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.
We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a detail oriented and proactive AV Enterprise Production technician with a focus on streaming to provide event and broadcast support to the client in collaboration with their in-house team. This position is responsible for providing seamless end-to-end event production support, which will include technical planning, equipment set up, operation and tear-down to support in room, video conferencing and streaming efforts. The ideal candidate will have a strong understanding of industry standard cloud streaming products, a commitment to continuous learning and staying updated on emerging technology, and an excellent customer-facing manner.
KEY RESPONSIBILITIES:
- Setup, operate and tear down approved audio-visual systems and equipment for events and video production, including streaming and video conferencing solutions.
- Continuously monitor ongoing events, assisting with any technical escalations that arise during those events in a timely manner.
- Provide consultation or execute all executive streaming events globally
- Operate and maintain a fleet of streaming equipment.
- Facilitate captioning and downlink facility, including remote access and operation of the relevant equipment.
- Maintain knowledge base of industry standard of cloud streaming products and able to assist with SRT, RIST, and ZIXI protocols.
- Work closely with IT and cross-functional business partners to support various A/V systems.
- Troubleshoot hardware and software, providing technical support, ensuring timely resolution or escalation as required.
- Documenting status of any issues, providing regular updates to the client, team and end users as appropriate.
- Assist in planning, implementing, and supporting global office builds, retrofits, and decommissioning efforts.
ESSENTIAL CRITERIA:
- Ability to be self-motivated and accountable in a fast-paced, independent environment.
- Ability to think creatively as well as methodically regarding technical issues.
- Knowledge of streaming protocols and best practices.
- Knowledge of enterprise production and video conferencing environments.
- Strong interpersonal, customer service, and conflict resolution skills.
- Willingness to learn and adapt to client culture.
- Ability to work both independently as well as with a team.
- Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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