What are the responsibilities and job description for the Global Service Delivery Manager position at EOS?
Job Description
Job Description
WHO WE ARE :
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW :
The Global Service Delivery Manager will be actively involved in all aspects of network operations from client program planning, development, and evaluation. You'll drive meetings globally, assigning action items and establishing timelines, while also assuring complete alignment to the deliverables EOS and our clients set out, ensuring they are happy with our service, and that we're establishing and maintaining sustainable business relationships.
WHAT YOU WILL DO :
- Project Leadership : Lead cross-functional teams in the planning, execution, and completion of network installation projects, ensuring alignment with project goals and objectives.
- Strategic Planning : Develop comprehensive project plans, including scope, schedule, budget, resource allocation, and risk management strategies, to drive successful project outcomes.
- Stakeholder Management : Establish and maintain strong relationships with internal stakeholders, external vendors, and subcontractors, fostering collaboration and communication throughout the project lifecycle.
- Resource Management : Oversee resource allocation, including personnel, equipment, and materials, to optimize project efficiency and ensure timely project delivery.
- Quality Assurance : Implement rigorous quality control measures to ensure that network installations meet Google's standards, specifications, and regulatory requirements.
- Risk Mitigation : Identify potential risks and issues proactively, develop mitigation plans, and implement corrective actions to minimize project disruptions and ensure project success.
- Budget Control : Monitor project budgets, track expenses, and identify cost-saving opportunities while ensuring adherence to financial guidelines and reporting requirements.
- Reporting and Documentation : Prepare and present regular progress reports, status updates, and performance metrics to project stakeholders, leadership, and other relevant parties.
- Continuous Improvement : Lead post-project reviews and lessons learned sessions to identify process improvements, best practices, and opportunities for innovation to enhance future project execution.
WHAT YOU WILL NEED TO SUCCEED :
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
