What are the responsibilities and job description for the Order Processing Specialist - Aftermarket Sales position at EOS?
Order Processing Specialist - Aftermarket Sales
Location: Novi, Michigan
Responsible Manager: Director, Legal & Sales Administration
Job Functions and Qualifications
The Order Processing Specialist’s primary responsibilities will be taking care of customer orders for aftermarket sales. Responsibilities include, but are not limited to managing customer inquiries, processing a high volume of aftermarket orders–from product quotation, to invoicing. Must ensure content accuracy and work well with other departments in U.S./Germany to provide a high level of customer care and satisfaction.
What You Will be Doing:
- Create/track quotes, purchase orders, order acknowledgments, delivery notes and invoices for aftermarket and Additive Minds Consultation.
- Complete orders in a timely manner to include providing customers status updates as to their product delivery.
- Assist in the resolution of customer’s billing issues.
- Handle customer complaints and be able to provide appropriate solutions.
- Create/meet department KPIs.
- Assist in the annual inventory.
- Create/update standard working procedures.
- Build sustainable relationships and trust with customer accounts.
- Special projects upon request and any other duties as assigned.
What We are Looking For:
· Minimum 2 years of experience in order processing or similar environment.
· Bachelor’s degree in Business Administration preferred.
· SAP, Salesforce highly preferred.
· Proficient with MS Office: Excel, Word, PowerPoint.
· Excellent written and verbal communication skills.
· Strong organizational skills.
· Ability to work independently, or within a team.
· Attention to detail and problem-solving skills in complex situations is a must.
· Ability to work under pressure, multi-task, prioritize, and manage time effectively.
· Willingness to travel to other corporate sites as needed. Not to exceed 3 - 4 times per year.
EOS - WHO WE ARE:
1,350 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to responsible manufacturing. We do this with our technology, industrial 3D printing, that has been successful in the market for over 30 years. We believe that by doing what we do, we can help create a better world for all.
diverse, equitable and inclusive team is needed to bring progress and positive change. At EOS, we want people of all genders, backgrounds and with different abilities to feel like they belong and to bring their whole self. We are globally networked; we prefer to think outside the box – and we are looking for people who want to build the future with us. That is EOS. Be part of our mission!
