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Customer Service Representative

EOTM - Partners Professional
Thomasville, NC Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 5/27/2025

Job Description

Job Description

Seeking an experienced Customer Service Representative in Thomasville, NC.  This is a full-time, temp-to-perm position.

Hours :   Monday - Friday 8 .am. - 5 p.m.

Payrate :   $16 - $18 / hr.

Summary Job Description

  • Sales reps and area will be assigned
  • Answer heavy volume of incoming customer calls and emails

Check order status

When will it ship; when did it ship

Short shipments

Defective Products

Add to existing orders

Questions about product; product dimensions

Product availability

  • Enter orders using custom order-entry software
  • Utilize custom software to ensure on time, efficient shipping
  • Interact with shipping department and manufacturing to assure customer satisfaction
  • Follow up on customer order changes
  • Enter replacement part orders using call log
  • Enter information for credits using call log
  • Enter information for RA and replacement order
  • Enter catalog / price list requests and other marketing materials
  • Handle minor freight issues

    • Qualifications

  • Ability to multi task – answer phone and enter orders
  • Ability to work in a fast pace environment and meet daily deadlines
  • Experience in providing quality customer service
  • Superior phone and email etiquette – verbal and written communication skills
  • Experience with high volume email correspondence
  • Excellent attendance record
  • Ability to use various office machines
  • Experience using Outlook, Word, Excel and the internet
  • Experience in furniture is preferred but not required

    • Other

  • Hours are 8 to 5 with 1 hour for lunch
  • Pay to be determined with education and experience plus benefits after 90 days

    • Company Description

    Best in Work Staffing Agency

    Company Description

    Best in Work Staffing Agency

    Salary : $16 - $18

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