What are the responsibilities and job description for the Student Customer Service Specialist position at EP ASU Enterprise Partners?
Student Customer Service Specialist
ASU Enterprise Partners is an efficient network of highly skilled teams; it is comprised of a full complement of professional services that work in concert with specialized business units to provide full resources and extend Arizona State University’s ability to achieve its charter.
The Student Customer Service Specialist serves an important role in the daily operations of ASU Enterprise Partners (ASUEP) and its subsidiaries. The Student Customer Service Specialist is responsible for completing multiple daily and weekly office tasks in support of ASUEP. This position is year-round.
The position will require approximately 20 hours per week, with additional availability during the non-school year.
What you’ll do:
Hours available for this position are 8:00 a.m. - 5:00 p.m. Monday through Friday (shared hours)
Student hours will be arranged according to their school schedule and shared work with other students
Assist with conference center desk, reception desk, and building operations
Display professional demeanor at all times
Greet and direct visitors and answer questions
Provide excellent customer service
Conduct daily deliveries
Oversee all aspects of company vehicles and golf carts
Oversee and conduct scheduled inventory/restock/ordering of all supplies
Organize supply rooms, mail room, storage rooms and galley areas
Responsible for all aspects of reserving conference rooms to ensure accuracy
Ensure conference rooms are set according to customer standards for meetings and events
Provide basic audio-visual support
Operate a multi-line phone system, receiving and screening calls, re-directing caller as appropriate
Provide parking validation for guests
Assist with special projects
Other tasks as requested or assigned
What you'll need:
Collaborative style, combined with the ability and desire to work in a team-based environment
Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone
Ability to work both independently and as part of a team
Problem solver who can take initiative and set priorities while being flexible
Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies
Ability to represent the institution well and possess an advocate’s belief in the vision of ASU as the New American University
Attention to detail and thoroughness in completing assigned duties
Highly organized and able to handle multiple projects
Adept at navigating complex environments with evolving priorities and communication plans
Knowledge of Excel and Microsoft Word
Relevant qualifications:
A current student at Arizona State University pursuing a degree in a related field with a willingness to learn and ability to work well with others. Student must be willing to sign and abide by a confidentiality agreement. Student must possess a valid driver’s license and have a driving record in good standing
Benefits:
$30 bi-weekly cell phone reimbursement
Hands-on experience in a professional environment
Professional development plans
Opportunity to network with ASUEP leaders and other ASU students
Access to LinkedIn Learning and their 8,000 courses
Professional skills workshops
At ASU Enterprise Partners:
We serve.
We serve the faculty and staff of ASU to bring them resources so they can do all the great things that they do.
We innovate.
We’re always looking for new ideas, new solutions, new approaches and new ways to address the challenges facing ASU.
We engage.
We engage our donors, philanthropists, investors and partners, connecting them to ASU and helping them share their time, talent and treasure.
We care.
When we serve, innovate and engage, it shows that we care — about faculty, staff, donors, fellow employees and other partners as we bring resources to ASU.
ASU Enterprise Partners and its subsidiaries is an equal opportunity employer that is firmly committed to promoting justice, equity, diversity, and inclusion within our organization and throughout our sphere of influence. Because we embrace a spirit of innovation and achievement, we will endeavor to maximize the talent and potential of all employees, directors, and volunteers through bold and strategic action aimed at building success and a sense of belonging. All employees are expected to act in good faith to support these actions and to not impede the efforts of others to build a just, equitable, diverse, and inclusive organization.
ASU Enterprise Partners is an Equal Opportunity Employer
Salary : $30
