Senior ServiceNow Business Process Consultant - Remote

If you are an experienced ServiceNow Business Process Consultant who is capable of designing the workflows for the FoC (Future of Claims) implementation, EPAM is the perfect next step in your career! As an EPAMer, you’ll have the opportunity to work with a supportive team on a variety of interesting projects for some of the biggest brands in the world. Are you ready for the next step in your career journey? Apply now!

Req.#790019681

Responsibilities

• Analyze current processes and identify automation opportunities
• Design, document, and optimize end-to-end workflows within ServiceNow FSO
• Ensure alignment of process improvements with business goals and compliance requirements
• Collaborate with stakeholders to gather and refine requirements
• Translate business needs into actionable ServiceNow configurations and workflows
• Configure ServiceNow FSO modules, including case management and claims processing
• Customize forms, UI policies, business rules, and workflows based on business requirements
• Work with developers to implement integrations with external financial systems
• Develop user guides, process documentation, and training materials
• Conduct training sessions and workshops
• Provide ongoing support and guidance for continuous improvement
  
  
  

Requirements

• Deep understanding of ServiceNow Financial Services Operations (FSO) module
• Experience with ServiceNow platform capabilities, workflows, and best practices
• ServiceNow Certified Implementation Specialist – FSO (or related certification)
• Prior experience in the insurance industry
• Knowledge of APIs, integrations, and data migration within ServiceNow
• Ability to travel a few times per month to the office in Hartford, CT (we can cover the business travel expenses)
  
  
  

We offer

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
• Paid Holidays - nine (9) total per year
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
  
  
  

This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $160,000 - $200,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

Applications will be accepted on a rolling basis.

For remote work in New York City only.


EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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