What are the responsibilities and job description for the Service Delivery Manager - Hybrid position at EPAM Systems?
If you are an experienced Service Delivery Manager with network engineering background and looking for a high-impact role with a global leader in digital transformation, EPAM is the perfect next step in your career! As an EPAMer, you’ll have the opportunity to work with a supportive team, on a variety of interesting projects for some of the biggest brands in the world. Are you ready for the next step in your career journey? Apply now!
Req.#778364657
Responsibilities
This Remote Position Cannot be Performed in New York City.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Req.#778364657
Responsibilities
- The Service Delivery Manager will be responsible for managing all aspects of our service delivery, including establishing and maintaining service levels, managing customer relationships, and ensuring high customer satisfaction
- Manage all service delivery processes and procedures
- Ensure high customer satisfaction through effective service delivery
- Establish and maintain service levels
- Manage and develop customer relationships
- Lead and manage service delivery teams
- Implement continuous improvement initiatives to enhance service delivery
- Resolve customer issues and complaints promptly and professionally
- Work closely with other departments to ensure seamless service delivery
- Monitor and report on service delivery metrics
- Assist on design and implementation oversight, and maintenance of client network infrastructure
- Manage and mentor a team of network engineers and technicians across the globe, fostering a collaborative environment
- Ensure that network-related issues/services requests reported via ticketing systems are prioritized, assigned, and resolved efficiently
- Coordinate network-related projects and ensure alignment with client timelines
- The ideal candidate is a customer-focused leader who is experienced in managing teams and has a deep understanding of service delivery processes, procedures and network engineering
- Strong understanding of service delivery processes and procedures
- Excellent leadership and customer management skills
- Strong problem-solving abilities
- Excellent verbal and written communication skills
- Ability to manage and lead teams
- Networking and Infrastructure service delivery experience
- Ability to work from the office in Irving, TX 2-3 times per week or as requested
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- Employee Stock Purchase Program
This Remote Position Cannot be Performed in New York City.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
YouTube video player
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
