What are the responsibilities and job description for the Business Intelligence Analyst I position at ePATHUSA?
Seeking an experienced data analytics and business intelligence contractor to work closely with cross-functional teams to optimize and document guest communications business rules. This role will focus on communications rule creation and documentation, including impact mapping across email, SMS, and app as well as partnering with key stakeholders to identify and implement innovative solutions that address guest pain points and needs while addressing continuous communications efficiencies. Additionally, this role will include the ensuring that the rules and processes will generate strategies that align with organizational goals, including improving the guest experience and guaranteeing compliance, the ideal candidate will possess a passion for leveraging technology and data to enhance performance, enjoy collaborating cross-functionally, and understand the dependencies within communications flows and:
- Work with the Guest Communications team to design and oversee proofs of concept for new communications technologies, processes, and strategies
- Evaluate the effectiveness of proofs of concept and make recommendations for broader implementation
- Ensure rigorous testing and analysis to validate the impact of new communications initiatives
- Identify opportunities to leverage AI and machine learning to enhance communications performance
- Monitor the impact of the initiative and continuously optimize for better results
- Surface and define operational performance gaps, trends, opportunities, risks and challenges to the business and recommend strategies to address
- Focus on continuous improvement principles, effective controls, and best practices to reduce risk and create efficiency
- Drive root cause problem identification and action plans to resolve failure points
Own the documentation and training on rules and process for Guest Communications -
Requirements
Skills
Required /Preferred
Years
Candidate Experience
Experience in a program or project management, technology/process innovation, or communications.
Required
7
Bachelor’s degree in Information Systems Management, Communications, Business Administration, Information Technology, or a related field, or an additional two years of relevant training/experience in lieu of this degree.
Required
4
Proven experience in managing communication processes and systems.
Required
Experience with customer relationship management (CRM) systems.
Required
Strong understanding of multi-channel communication strategies.
Required
Excellent project management and organizational skills.
Required
Ability to collaborate effectively with cross-functional (business, product, engineering) teams.
Required
Proficiency in leveraging technology to enhance communication and service delivery.
Required
Strong analytical and problem-solving skills.
Required
Excellent verbal and written communication skills.
Required
Ability to adapt to changing priorities and manage multiple tasks simultaneously.
Required
Fluency and experience with MS Office products
Required
High school diploma or equivalent is required
Required
Demonstrated ability to influence change and initiate actions that have strategic impact and drive a high performance culture.
Required
Strong interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.
Required
Must be authorized to work in the U.S.
Required
Working knowledge of Airship, Sabre, Amadeus, Sprinklr or 15Below.ommunications ecosystem
Preferred
Familiarity and experience with product frameworks and lifecycle management, including Agile, Lean, or Design Thinking Airline experience.
Preferred
Prior experience in airline and/or hospitality industry
Preferred
Certification in project management (PMP, PRINCE2, etc.).
Preferred
Familiarity with data analytics and business intelligence tools.
Preferred
High energy, positive, and executive-level presence; able to thrive in a rapidly changing, collaborative environment.
Preferred
Proven ability to develop strong, collaborative working relationships and working teams across all levels of the organization.
Preferred
Ability to influence cross-functional teams outside of one’s direct authority.
Preferred
