MSP Help Desk Technician

Starting wage $18.00/hour

Are you a tech-savvy problem solver with a passion for helping others? EPC Inc. is looking for a MSP Help Desk Technician in person at our St. Charles, MO location to provide top-notch technical assistance to our MSP clients. In this role, you'll troubleshoot hardware, software, and network issues, manage user accounts, and ensure seamless IT operations—all while delivering excellent customer service. If you have a solid understanding of operating systems, strong communication skills, and the ability to multitask in a fast-paced environment, we want you on our team. Ready to kick-start your IT career? Apply today!

Brief Summary of Duties:

• Provide Tier 1 remote technical support to MSP clients.
• Receive and log client technical support requests via phone, email, or ticketing system (Atera).
• Resolve basic hardware, software, and network issues remotely.
• Manage user accounts, install software and updates, and perform preventive maintenance.
• Escalate complex issues to higher tier.
• Adhere to established service level agreements (SLAs) and document all interactions within Atera.
• Other duties as assigned
  
  
  

Experience and/or Education Requirements:

• High school diploma or GED
• In depth knowledge of various operating systems (Windows 11, Windows 10, Windows 8, Windows 7, Apple OS) and network configurations.
• Working knowledge Microsoft office
• Ability to diagnose and resolve basic technical issues
• Applicant must be a self-starter, able to multi-task and be able to work quickly and efficiently
• Good communication skills for interacting with both technical and non-technical users.
• Must have a good working knowledge of IT equipment
• PC Tech Experience
• Previous employment in computer related job
• Includes sitting, standing, bending, twisting and the ability to lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation.
  
  
  

Experience and/or Education Preferred:

• At least 6 months of service technician experience assisting customers.
• A certification or IT type degree
• Help Desk & Remote Desktop support experience
• Active Directory Management
• Data Backup and recovery
  
  
  

Personal Skills Necessary to Interact with Staff, Customers and Clients:

• Proficient in communicating verbally to deliver repair diagnoses over the phone
• Be able to communicate in a professional manner both orally and in writing
• Ability to productively work as an individual and as part of a team
• Able to multi-task and be able to prioritize workflow without an overabundance of guidance
• Must be able to work one on one with customers
  
  
  

Benefits

At EPC, we offer a broad range of benefits including but not limited to:

• Competitive pay
• 401K with matching contributions
• Immediate PTO eligibility and paid holidays
• Full time medical, dental, & vision benefits for you and your family
• Company sponsored short-term, long-term disability & life insurance plans
• Career advancement opportunities
• Employee equipment discounts
• Extensive training and development programs
• Company volunteer opportunities
• 40-hour work weeks with no nights, no weekends, and no mandatory overtime
• We are an equal opportunity employer committed to workforce diversity. We offer compensation commensurate with experience and excellent benefits.
  
  
  

EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with a sign-on bonus after 90 days of EPC employment.

Equal Opportunity Employer

E-Verify Employer

We strive to make our career opportunities accessible to all applicants. If you have a disability and need assistance completing the application, please refer to our career page for more information.