Consultant, Learning & Development

Highlights of the job

Join Our EPCOR Team as a Consultant, Learning & Development!

Are you passionate about empowering others through education? As a Consultant in Learning & Development at EPCOR, you'll play a crucial role in delivering and developing top-notch technical training for our employees. You'll facilitate engaging training sessions, lead or assist in the creation and refinement of content, and ensure all materials meet legislative requirements and EPCOR's high standards.

In this role, you'll also have the opportunity to:

Provide leadership, coaching, and mentoring on safe work practices.

Keep our training programs up-to-date and compliant.

Make a real impact on our team's growth and safety.

If you're ready to inspire and lead, we want to hear from you!

What you’d be responsible for

• Program Delivery:
  • Deliver and facilitate technical training through various delivery methods, such as classroom, workshops, and individual sessions.
  • Act as a subject matter expert on instructional design, eLearning development, and media production.

• Curriculum Development:
  • Plan, design, develop, and implement technical training curriculum and learning products, ensuring alignment with legislative and corporate standards and EPCOR’s compliance and conformance training requirements.
  • Review and evaluate the effectiveness of new/existing training programs, making recommendations for improvements as required.
  • Coordinate primary research and source relevant secondary research to support course planning and evaluation. Interpret data and provide summaries.
  • Write and present technical information clearly and concisely based on the audience.

• Records/Documentation:
  • Manage training schedule documents. Schedule dates with internal and external vendors, coordinate with supervisors, business units and other stakeholders and support enrolment of employees into training, send out course confirmations.
  • Manage training facilities, including material availability and supply availability. Coordinate with appropriate groups.

• Policy/Research:
  • Ensure that the driver and safety program reflect government laws, regulations, policies, procedures and best practices. Extrapolate and translate information from company and government documentation into effective training that will ensure regulatory compliance.

• Relationships:
  • Provide superior customer service to internal and external clients, building and maintaining strong cross-functional relationships.
  • Work with appropriate functional groups to execute training smoothly and achieve desired results. Ensure training content is engaging and relevant to EPCOR employees.

What’s required to be successful

• Proven ability to coach, mentor, and provide corrective actions.
• Advanced knowledge of industry training practices and operational safety.
• Ability to build positive relationships and work collaboratively.
• Proficiency in various delivery methods and training techniques related to adult learning.
• Strong facilitation and presentation skills for diverse audiences.
• Effective time management and ability to handle conflicting priorities.
• Superior verbal and written communication skills.
• Strong planning, coordination, and leadership capabilities.
• Problem-solving, analytical, and decision-making skills.
• Strong customer focus with both internal and external clients.
• Motivation to take initiative and maintain a positive attitude amid ambiguity.
• Proficiency with Microsoft Office Suite products and SharePoint.
• Advanced proficiency in developing training, instructional materials, SOPs, and resources for adult learners.
• Knowledge of safety code and industry/professional standards is an asset.
• Interest and technical aptitude in all types of media: graphics, animation, text, audio, still graphics, photos, video, and 3D models.
• Expertise developing/facilitating training materials (both online and instructor-led) related to health, safety, environment, and operations required.
• Experience working in a complex utility, regulated environment, and/or construction industry is preferred.
• Experience in adult education principles, classroom delivery, and/or facilitation is considered an asset.
• Some overnight travel required; less than 10%.

Experience and Required Certifications & Licenses

• Minimum of 4 years of directly related experience, including facilitation and development/delivery of competency-based technical training courses/assessments.
• Occupational Health & Safety Program Certificate or Health & Safety Administrator Certificate is an asset.
• Motor Vehicle Operator’s License.
• Active Certifications or SME in courses such as Standard/Emergency First Aid, Respiratory Protection, SABA, Ground Disturbance, Limits of Approach, Hazard Recognition and Controls, Barricading, Confined Space, Fall Protection, Fire Extinguisher, and Transportation of Dangerous Goods.

Other important facts about this job

As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. We’ve been voted as a Best Places to Work employer and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

Headquartered in Phoenix, EPCOR USA owns, operates and builds water, wastewater and natural gas infrastructure and is among the largest private water utilities in the Southwest. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc. We invest in and look after our communities and the environment. We’re proud of the work we do and the people we hire to do

Learn more about Working at EPCOR!

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in the United States.
• If you are considered for the position, clearance on all applicable background checks (including criminal, driving, and educational) and professional reference checks is required.
• Clearance on pre-employment drug testing will be required.
• The company reserves the right to modify, interpret, or apply this job description in any way the company desires.  This description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.