Field Service Representative I or II

Highlights of the job

We are hiring a Full Time Field Service Representative I or II working in EPCOR’s

Clovis, NM Office.

Reporting to our Clovis office in Clovis, NM, this individual performs field customer service duties including service activation, service shut offs, setting and replacing meters, reading meters, installing and/or relocating hydrant meters and investigating water service customer complaints.

What you’d be responsible for:

• Investigates customer complaints; i.e., high meter readings, noise, leaks, water quality, and low/high water pressure. 
• Determines problems and takes appropriate actions to resolve them. 
• Assists customers in locating water leaks. 
• Inspects water meter connections for leaks and replaces material as needed to repair leaks. 
• Performs skilled work in the installation, maintenance and repair of the water distribution systems. 
• Installs, inspects and replaces water meters and may be called upon to read meters.
• Ensures implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency and effectiveness.
• Ensures that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
• Contributes to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; sharing knowledge and information relevant to other members of the team and colleagues across the business.
• Ensures that electronic transactions are accurately entered into the customer information system.

What’s required to be successful:

• A high school diploma or G.E.D. is required.
• Additional training through an apprenticeship program or a technical/vocational program. 
• Effective verbal communication skills and interpersonal/customer service skills (listening, cooperation, tact, diplomacy).
• Ability to read and interpret maps, blueprints, service orders and written instructions. 
• Ability to use small hand tools, water pressure gauges and other metering and measuring devices. 
• Ability to work independently with a minimum of direct supervision.  
• Computer literacy required for completing service orders in customer information system. 
• Ability to complete reports legibly and accurately on paper and with Microsoft Word and Excel.  
• Solid understanding of water distribution systems.  

Field Service Representative I requirements: 0-6 months of experience in a customer service environment. New Mexico Level 1 Water Supply certifications.

Field Service Representative II requirements: 1-3 years of experience in utility environment, either in distribution/production or field customer service. New Mexico Level 2 Water Supply certifications.

All candidates must possess and maintain a valid New Mexico Class D driver’s license with excellent driving record.

Other important facts about this job

As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. We’ve been voted as a Best Places to Work employer and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

Headquartered in Phoenix, EPCOR USA owns, operates and builds water, wastewater and natural gas infrastructure and is among the largest private water utilities in the Southwest. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc. We invest in and look after our communities and the environment. We’re proud of the work we do and the people we hire to do it.

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in the United States. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.