IT Systems Specialist

Highlights of the job

EPCOR is hiring a full-time IT Systems Specialist position and reporting to our US Corporate office in Phoenix, Arizona. This role will require frequent travel to EPCOR locations within the Phoenix and AZ service areas - full time onsite presence is required for this position.

What you’d be responsible for:

• Acting as a point of contact for all IT issues and requests for in scope locations.
• Diagnosing and resolving hardware and software issues
• Performing IT equipment installs including, but not limited to desktop computers, network equipment, UPS and racks.
• Working with remote teams to support networking, file access, printing, M365 and application support
• Supports users with iPhone deployments, migrations, upgrades.
• Works within both project and operations team as required as well as independently.
• Configuration of new desktop/laptop computers following EPCOR procedures.
• Installation of physical new desktop/laptop as required.
• Post-implementation support. Assist users either remotely through Teams or by visiting the sites locally in Phoenix as required.
• Assist with training local staff to support the product once the project is complete; instructions and training materials to be created by EPCOR.
• Decommission of end of life desktop/laptops (wiping and removing of hard drives).
• Updating Active Directory (adding and removing machine accounts).
• Updating IT assets in inventory system and review wiring closets.
• Taking inventory of IT assets (e.g. Desktops, laptops, printers, routers and switches, cabling, UPS, etc.)
• Labeling and updating IT assets in inventory system.
• Equipment installation and setup.
• Post-implementation support. Assist users either remotely through Teams or by visiting the sites locally in Phoenix as required.
• Assist with training local staff to support the product once the project is complete; instructions and training materials to be created by EPCOR.
• Assessment of existing equipment gathering device information (quantity, make, model, etc.)
• Conduct standard implementation testing of identified business applications/services. EPCOR to provide test documentation.
• Post-implementation support. Assist users either remotely through Teams or by visiting the sites as required.
• Assist with training local staff to support the product once the project is complete; instructions and training materials to be created by EPCOR.

What’s required to be successful:

• Associate’s degree in the fields of Computer Science, Information Systems Technology, or equivalent combination of experience and training in a related field.
• Minimum of four (4) years of experience in Desktop and Infrastructure support with demonstrated Tier 2 desktop support experience.
• Experience in supporting enterprise-level network infrastructure, including switches and routers.
• Demonstrate a positive attitude, and a focus on maintaining positive customer service relationships.  Must also possess a high performance, high discipline, self-starting, safe, accountable, achievement-oriented work ethic.
• Effective time management skills and ability to prioritize workload.
• Self-starter with the ability to take initiative and work independently.
• Available to work evenings and weekends as required.
• Experienced in application installation and troubleshooting.
• Experienced in IT equipment physical installation.
• Familiarity with iPhones, including knowledge and experience with iPhones iCloud sync
• Familiarity with Mobile Device Management processes.
• Knowledge and experience with Microsoft M365, Teams, and Azure.
• Great customer service attitude and an ability to work with end users, field staff and management.
• Availability to travel to various sites in the Phoenix area.
• Experience working with Microsoft best practices.
• Proficiency in using SCCM to deploy Windows 10/Windows 11.
• Proven ability to work within standard procedures and methodologies, as wells as providing input into procedure and methodology improvement.
• Proven ability to communicate within the project team and user base, both verbally and in writing.

Other important facts about this job

As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. We’ve been voted as a Best Places to Work employer and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

Headquartered in Phoenix, EPCOR USA owns, operates and builds water, wastewater and natural gas infrastructure and is among the largest private water utilities in the Southwest. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc. We invest in and look after our communities and the environment. We’re proud of the work we do and the people we hire to do it.

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in the United States. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.

#LI-TA1