Manager Revenue and Rates

Highlights of the job

EPCOR Water Services (EWS) is seeking a highly motivated and experienced professional to join our Regulatory and Business Planning team as full-time permanent Manager, Revenue and Rates working from our Rossdale Water Treatment Plant location in downtown Edmonton, Alberta.

In the Manager, Revenue and Rates role you will be accountable for managing revenue assurance for EPCOR’s wastewater utilities (sanitary and stormwater) and supporting the development and implementation of rate strategies. This includes effective administration of wastewater rates and associated credit programs and oversight of billing policies and practices to ensure fair implementation of the rate structure in accordance with the relevant bylaws. In this role, you will manage an analytical team ensuring the accurate and equitable billing of stormwater utility charges for all residential and non-residential customers in Edmonton.

We are accepting applications from both current EPCOR employees and external candidates at this time. EPCOR Employees please ensure you are using your “@epcor.com” email address.

What you’d be responsible for

The Manager, Revenue and Rates is accountable to the Senior Manager, Regulatory & Business Planning and operates within the context and prescribed limits established by the Senior Manager.  The main accountabilities of the Manager, Revenue and Rates role will include, but are not limited to:

• Evaluating the overall program and undertaking process improvements to achieve efficiency, equity and full revenue recovery.
• Developing, implementing and reviewing procedures and work processes to ensure compliance to bylaws, policies, standards and regulatory requirements, as well as mitigation of risks.
• Leading and mentoring a team of analysts who support the stormwater billing function, address customer inquiries and resolve billing issues.
• Supporting the development of future rate design and billing strategies through research, financial data analysis and recommendations to senior management.
• Acting as liaison between EWS and EPCOR Energy Services to ensure effective coordination between both parties to achieve accurate and timely billing and high-quality customer service in response to billing inquiries and other related escalations. 
• Participating in the preparation of regulatory applications to the City of Edmonton and related regulatory proceedings to support EWS positions.
• Developing annual operational plans and objectives and determining strategies to deliver the plan.
• Demonstrating a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working.

What’s required to be successful

Qualifications, experience and behaviours you possess are:

• Completion of a Bachelors Degree in Business, Economics, Finance or related area from a recognized post-secondary educational institute.
• Experience:
  • 5-10 years’ in the following:
    • regulatory, accounting or finance
    • utility rate design, financial management or utility billing
  • Supervising in a unionized environment and ability to delegate tasks, coach for success and hold staff accountable.
• Sound understanding of water and wastewater utility systems and regulatory environments.
• Proven capability to analyze issues, solve problems, and make effective decisions in a constantly evolving environment.

The qualifications (skills and behaviours) listed above are supplemented with your communication and relationship building skills to relay information and work collaboratively with others. You have strong analytical and quantitative skills, an understanding of finance, accounting and regulatory principles. You have exhibited strong analytical skills and ability to conduct financial data analysis and highly developed computer skills, particularly in Excel. In addition you have a demonstrated ability to improve upon processes and procedures.

Other important facts about this job

On Team EPCOR, we believe that acknowledging the unique needs, perspectives and potential of all our team members makes this a great place to work. As diverse individuals, most of us work differently – we have varying needs when it comes to how we work best, the level of flexibility we require and how we communicate and collaborate with those around us. The Where We Work Program allows us to define a future of work that is more flexible, inclusive and rewarding – empowering you to work in a way that fits both your needs and the needs of your team. If the successful candidate is interested, they may have the option to participate in the hybrid Where We Work program after completing 3 to 6 months in role and meeting the eligibility requirements.

This is a professional level position that typically works Monday to Friday (40 hours per week).

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.