Pathology Administrative Support Specialist

Location: Washington, DC (in-person). Office is walking distance from Tenleytown metro stop

Are you a compassionate and detail-oriented professional looking to make a meaningful impact? Join our dedicated team at EPIARX Diagnostics a private pathology practice in Washington, DC, specializing in providing pathology and laboratory medicine services, including autopsy pathology services. As a Pathology Administrative Support Specialist, you will play a crucial role in supporting patients and grieving families, and ensuring smooth administrative operations. This position offers a unique opportunity to combine your administrative skills with your passion for helping others during their time of need.

Key Responsibilities:

• Client Interaction: Be the first point of contact for prospective clients, answering inquiries and providing information about our services. Assist grieving families seeking autopsy services with onboarding, offer emotional support, and help navigate the necessary paperwork and procedures. This role is crucial in providing compassionate care and support to families during one of the most challenging times in their lives.
• Documentation: Prepare and maintain client files, ensuring all necessary documents are accurately completed and filed.
• Data Entry: Enter client information into the database and maintain accurate records.
• Scheduling: Coordinate and schedule appointments for clients with appropriate staff members.
• Communication: Respond to phone calls, emails, and other correspondence in a timely and professional manner.
• Administrative Support: Assist with general office duties such as filing, copying, and organizing documents.
• Quality Control: Perform quality checks on intake documents to ensure accuracy and completeness.
• General Administrative Duties: Manage phone calls, schedule appointments, and maintain records.
• Coordination: Work with pathology staff to ensure timely and accurate service delivery.
• Confidentiality: Handle sensitive information with confidentiality and discretion.
• Report Preparation: Assist in the preparation and distribution of reports and documentation.
• Office Maintenance: Maintain office supplies and ensure the office environment is organized and professional.
• Team Support: Support the team with additional tasks as needed.

Qualifications:

• Education: Bachelor's degree in Social Work, Psychology, or a related field. A Master's degree is preferred.
• Experience: Minimum of one year of experience in customer service. Previous experience in grief counseling, social work, or a related field is highly desirable.

Skills:

• Strong interpersonal and communication skills, empathy, and the ability to handle sensitive situations with care.
• Proven experience in an administrative or clerical role.
• Excellent organizational and multitasking abilities.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle sensitive information with confidentiality.
• Attention to detail and accuracy.
• Customer service orientation.
• Ability to work independently and as part of a team.
• Good time management and prioritization skills.

Why Join Us?

• Meaningful Work: Make a difference in the lives of grieving families by providing compassionate support and care.
• Professional Growth: Gain valuable experience in a unique and specialized field.
• Supportive Environment: Work with a dedicated team in a professional and organized office setting.
• Competitive Compensation: We offer a competitive salary and benefits package.

Compensation: $20-$28 (commensurate with experience)

Benefits:

• Commuter Benefits
• Mental Health Days
• Employee Assistance Program (EAP)
• Disability (LTD/STD)
• Health Insurance Subsidy
• Paid Time Off (PTO)
• 6.5-Day Holiday Break (Christmas Eve to New Year’s Day)
• Billable Hour Bonus
• Life Insurance
• Vision Insurance
• 401(k) with Matching
• Dental Insurance
• Sunshine Fridays

Application Process: Should submit your resume and a cover letter detailing your relevant experience and why you are interested in this position.

Apply Today: If you are ready to join a compassionate team and make a meaningful impact, we encourage you to apply today! Take the first step towards a rewarding career with us. We look forward to welcoming you to our team and supporting you in making a difference.

NO RECRUITERS PLEASE