What are the responsibilities and job description for the Receptionist and Patient Care Coordinator position at Epic Family Dentistry?
We are a multi-specialty dental practice looking to bring on a part-time or full-time front desk receptionist/patient coordinator. A full-time employee is eligible for benefits. We are looking for someone who is dependable, friendly, organized, with strong communication skills and a great work ethic. We are looking for someone who is a team-player. Ideally, a year of dental administrative experience is preferred, but would be willing to train the right candidate. Experience with Eaglesoft and/or Dolphin dental software is a plus. Compensation is $18-22/hour depending on experience level.
Job Summary: Acts as a liaison between patient and doctor regarding appointments, finances, and various communications by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
- Schedules patient appointments.
- Handles new patient phone calls according to scripted protocols.
- Explains office financial policy to patients.
- Receives and delivers messages including prescription orders.
- Processes incoming and outgoing mail.
- Receives and places calls to other dental and medical offices.
- Completes and files insurance forms.
- Pulls and maintains patient files.
- Handles opening and closing activities.
- Maintains a neat and orderly work area.
- Performs basic billing and collection procedures.
- Performs any other related duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED).
Current OSHA and HIPAA training preferred.
Experience with Eaglesoft and/or Dolphin dental software is a plus.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word; Eaglesoft and Dolphin software.
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Disability insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $22