Residential Operations Manager

Position Summary:

The Residential Operations Manager is responsible for overseeing the day-to-day operations of a residential substance use treatment program. This role involves ensuring the effective and efficient management of services, including staffing, scheduling, compliance, and safety. The manager will supervise a dedicated team of professionals, ensuring that all operations align with regulatory standards while maintaining the highest quality of care for clients. This position requires strong leadership, collaboration, and a commitment to enhancing the client recovery experience in a safe and supportive environment.

Key Responsibilities:

Ø Oversee all operational functions of Residential Facility

Ø Conduct full Intakes for admission

Ø Maintain inventory of supplies and order replacements as needed

Ø Ensure all household systems (e.g., HVAC, plumbing, security) are functioning properly

Ø Conduct regular property inspections to ensure high standards of functionality and aesthetics.

Ø Handle employee concerns and ensure a productive working environment.

Ø Develop and maintain emergency preparedness plans for fire, medical, or natural disasters and train staff accordingly.

Ø Ensure the checklists is being complete detailing standard operating procedures and emergency instructions.

Ø Provide direct supervision to enrolled individuals

Ø Provide direct crisis intervention and de-escalation services to individuals

Ø Assist with transportation to external appointments

Ø Monitor group sessions

Ø Complete all required documentation

Ø Participate in interdisciplinary team meetings as needed

Ø Create work schedules for Direct Support Professionals

Ø Create chore lists, and meal preparation menus on a weekly basis.

Ø Assist with training for Direct Support Professionals

Ø Ensure 24-hour shift coverage

Ø On-call responsibilities

Ø Ensures that the program is adequately staffed and that operations run smoothly, providing continuity of care for clients in the residential program.

Ø Team Scheduling and Shift Coverage:

o Work 12-hour rotating day shift schedule, ensuring full coverage of shifts, including evenings, nights, and weekends.

o Create and ensure a complete and efficient schedule for the residential treatment team every two weeks

o Be prepared to fill in for staff when there are gaps in the schedule, including covering shifts during holidays, emergency situations, or staff absences.

o Monitor staffing to ensure that the team is well-supported and that the residential program always operates efficiently and safely.

o Review and adjust schedules as needed to ensure that all shifts are appropriately covered.

Ø Physical Requirements:

o Ability to perform light physical tasks, such as lifting items, climbing stairs, and standing for extended periods.

Ø Travel:

o May involve occasional travel to pick up or accompany residents

Ø Complete additional duties as assigned

Knowledge, Skills, and Abilities (KSA):

• Knowledge:
  • Extensive knowledge of substance use disorders, treatment approaches, and recovery processes.
  • Understanding of regulatory and compliance standards related to substance use treatment (e.g., DBHDS, HIPAA).
  • Knowledge of crisis intervention, de-escalation techniques, and trauma-informed care.
  • Familiarity with documentation standards in healthcare and behavioral health settings.
• Skills:
  • Leadership: Strong leadership skills, including the ability to supervise, motivate, and guide staff effectively.
  • Crisis Management: Ability to remain calm and make decisions in high-pressure or crisis situations.
  • Communication: Excellent communication skills, both verbal and written, for interacting with staff, clients, families, and external stakeholders.
  • Problem-Solving: Strong problem-solving abilities to address operational challenges, conflicts, and client concerns.
  • Organizational: Highly organized, able to manage multiple tasks and ensure that all operational aspects of the program are handled efficiently.
• Abilities:
  • Ability to foster a compassionate and supportive environment that encourages client recovery and personal growth.
  • Ability to assess and manage staff performance and provide feedback to enhance service delivery.
  • Ability to adapt to changes in the field of substance use treatment and apply best practices to the residential program.

Required Qualifications:

Ø High School Graduate or equivalent

Ø Operations Management Experience: 5 years, preferred

Ø Working knowledge of behavioral health and substance use disorders preferred

Ø Reliable transportation

Ø Ability to handle confidential matters with discretion

Ø Ability to successfully complete DBHDS Background check and Central Registry check

Ø Excellent communication and interpersonal skills.

Ø Role requires attention to detail and problem-solving abilities

Training:

Ø Must be currently certified in: CPR, First Aid (We can NOT accept BLS), Management of Aggressive Behavior or Behavioral Supports and verification of Tuberculosis screening yearly.

Background Investigation:

Ø Must successfully complete a criminal background records check conducted by the DBHDS criminal background investigation unit.